Customer Service Human Resources

Melissa E. Stewart

**** ******** ****** **. ***. 1910, Nashville, TN 37214

Phone: 615-***-**** Email: ************@*****.***

Summary

Motivated, enthusiastic recent accountant graduate with seven years of experience in patient administration, that has learned to be

resourceful, dependable, and a leader through years in college organizations and the Army.

Experience

CTI Resource Management 2014 Present

General Clerk for Nashville Navy Recruiting District (Dec 2014 – Present)

n

To provide administrative support services for Commander Navy Recruiting Command (CNRC) Navy Recruiting District (NRD)

n

offices.

Maintains and processes paperwork, instruction, notices, letters, evaluations, etc. related to organizational business.

n

Coordinates, complies, and maintains data for submissions in monthly/quarterly/annual reports.

n

Prepares report for staff describing problems that are recurring causing delays or costs and documenting time, resources, and

n

corrective actions taken

Walgreens, Inc. 2014 2015

Overnight Cashier/ Stocker (Dec 2014 – Apr 2015)

n

To provide customer service and stock shelves

n

Maintain eyes on the front doors and register at all times while customers are in the store

n

Assist customers, answering questions about products if necessary.

n

Replenish shelves when not busy with customers where needed.

n

n

United States Army Reserve, Specialist 2007 Present

Patient Administration Specialist (June 2007 Present)

n

Responsible for supervising and performing administrative duties in patient administration division of a hospital or other medical

n

facility. Compiled data and prepared required statistical reports on outpatient visits, inpatient visits, admissions, dispositions and other

selected workload areas. Prepared reports and data on births, deaths and reportable conditions for submission to military and civilian

authorities. Possessed good working knowledge of patient medical eligibility. Maintained a medical record tracking system within the

medical treatment facility. Processed patients for admission to medical facilities.

Input patient movement request

n

Coordinate the transportation of patients from a lower level of medical care to a higher level of medical care

n

Track individuals injuries from initial point of injury until recovery

n

Human Resources Specialist (Oct 2014 Nov 2014)

n

Managed and performed personnel and administrative functions. Advised the manager and others on human resources matters.

n

Participated in occupational classification and management of human resources.

Ensure individuals are paid based on job performed, pay grade, and if special pay in required

n

Mail handler for 12 sections, to including buying postage and ensuring mail was processed in a timely manner

n

Automated Record Brief Clerk (Aug 2013 – Oct 2014)

n

Updated 2,000 soldiers' records by using Army based web systems: IWS, RLAS & iPERMs, knowing a great deal about these

n

systems in order to the job efficiently. Contacted soldiers for documents that are needed to complete their records with accuracy.

Contacted individuals to verify information was correct

n

Verified information using web based systems to update records

n

Page 2

CarMax 2013 2013

Inventory Associate(Jan 2013 – Aug 2013)

n

Track vehicle locations; Obtain information regarding work orders as well as deliveries and pick ups. Worked varies work systems,

n

and kept track of sensitive items, such as keys and proxy cards, interaction with customers making sure products are up to their standards

and satiation by delivering great customer service and professionalism.

Tracked vehicles transported to and from CarMax Locations

n

Prepared vehicles for customer usage and display purposes

n

Inspected vehicles during the in processing period, for determination of work order needed for vehicle

n

Education

Austin Peay State University, Clarksville, TN

BBA in Accounting Major

BBA in Finance Minor

BBA in Management Minor

Middle Tennessee State Univeristy, Murfreesboro, TN

Three semesters in chemistry

Two semesters in accounting

Self Structured Development Course 1

Teaches specialists the basic skills to lead small groups of soldiers. This hard hitting and intensive course emphasizes leadership skills.

Personal Skills

Communication, Capable problem solver, Detail oriented, Windows proficiency, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Leadership, Quickbooks, Outlook

Contact this candidate