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Assistant Customer Service

Location:
Swansboro, NC
Posted:
April 27, 2015

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Resume:

Frances D. Johnson

*** ******* *****,

Jacksonville, North Carolina

28546

Phone: 202-***-****

Education

Justice Fellowship International College

Jacksonville, North Carolina

Associate of Biblical Studies

May 2008

Maryland University

College Park, Maryland

Expanded Functions, Maryland Dental Society

2001

Applied Career Training Dental Assistant School

Alexandria, Virginia

Certified Dental Assistant

1999

University of the District of Columbia

Washington, D.C.

A.S. candidate, Radiographic Technology (75 credits accrued)

1979 - 1990

Professional Experience

Mental Health Department

Jacksonville, North Carolina

Mentor/Motivational Speaker

February 2012 - Present

. Coordinate and facilitate group sessions for those age 16 and older to

teach life skills utilizing a 12-step program for Narcotics Anonymous

. Monitor group members on personal growth via designated assignments

. Travel throughout the United States as a motivational speaker for

individuals suffering from drug, alcohol, physical, mental, and

emotional abuse; address various topics in relation to addiction and

levels of abuse from a spiritual, emotional, and personal prospective

. Create and publish CD's as an inspirational tool for those in need of

guidance towards a cleaner way of life

Dental Works

Riverdale, Maryland

Certified Dental Assistant

August 2006 - Present

. Provide patients with quality care and excellent customer service,

support staff to maintain patient integrity

. Assist doctor with all dental procedures including but not limited to

perform patient oral evaluations, take, develop and mount accurate/high

quality radiographs, and various lab duties including provisional

. Review patient chart prior to doctor evaluation, log appropriate patient

data during the exam and treatment, verify patient health history and

transcribe doctor notes in patient charts

. Maintain patient confidentiality through HIPAA compliance and follow

safety policies/procedures

. Assist hygienists when required, maintain clean and sterile equipment

per operational guidelines

. Follow up with labs to ensure quality/timely products, track incoming

and outgoing lab cases with staff

. Monitor level of dental supplies order as assigned by the office leader

. Certified for the placement of braces using 6 Month Smile, a cosmetic

braces system

I also worked with the traveling Oral Surgeon, on the weekends mainly

Saturdays in different parts of the North Carolina Region.

The Dental Group

Riverdale, Maryland

Certified Dental Assistant with Expanded Functions

February 1999 - July

2006

. Exceptional with two, four, and six handed when required

. Skilled in temporary placement of crowns and bridges

. Experienced in the use of the Media Dent and Dom Imaging Whitening

systems

. Proficient in all facets of the dental field including Oral Surgery,

Dental Endo, Perio, Pedo, Ortho, and general dentistry

. Completed CEREC courses in dental restoration

Office of Independent Counsel-Smaltz

Alexandria, Virginia

Clerk/Receptionist

May 1998 - January 1999

. Responsible for outside messenger runs including court filings (under

seal or public) via use of government vehicle

. Servicing of papers on opposing counsel

. Propelled administrative payroll communication

. Coordinated and prepared tasks for in-house/court mandated obligations

such as exhibit binders for judge and opposing counsel, as well as

document production

. Assisted all personnel with clerical, paralegal assistant tasks, and GAO

mandated office inventory

Page 2

Frances D. Johnson

307 Delaney Drive,

Jacksonville, North Carolina

28546

Phone: 202-***-****

Professional Experience (continued)

The Village of McLean Gardens

Washington, D.C.

Part-Time Desk Clerk

May 1998 - May 2000

. Greeted guests and responded to inquiries regarding residency of

facility

. Front desk security

. Managed service order calls

. Assumed responsibilities of collecting rent, petty cash receipts

. Provided general clerical assistance including filing and copying

Federal Express

Washington, D.C.

Mail Handler

July 1996 - July 1997

. Performed package sorting duties for major worldwide overnight delivery

company

Integrated System Analysts, Inc.

Washington, D.C.

Receptionist/Assistant Purchasing Agent

May 1991 - January 1997

. Responsible for the Mitel office wide phone system and messaging program

. Data entered time and payroll information for office staff

. Tax assistant for regional offices and personnel

. Collaborated with executive personnel on establishing cost cutting

policies

. Participated as an active member of the company social programs

committee

. Photocopy key operator accountable for cost allocations, projections and

meter maintenance, and petty cash office

. Liaison with outside vendors to establish/implement quality assurance

policies

. Verified and processed purchase orders via Jamis system

. Monitored terms and conditions of contracts

Computer Skills

. MS Office for Windows, Windows 7

. Word Perfect 7

. Quattro Pro

. Mitel Superset Seven Phone System

. Vax-Jamis System Purchasing and Time Entry

. Paradox Software

Certifications

. X-ray certified

1999

. CPR certified

1999

. CEREC certified

1999



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