Customer Service Administrative Assistant
Resume:
ROBERTA AMBROISE
Plantation Florida 33324
***************@*****.***
OBJECTIVES: To obtain a full-time or part-time position where my skills can be fully utilize.
EDUCATION: Johnson & Wales University
1701 NE 127th Street, Miami Florida, 33147
Associates Degree: Business Administration
WORK EXPERIENCE:
1/2008-05/2010 Administrative Assistant
Department of Natural Science
300 NE Second Ave.
Miami, FL 33132
Duties: file, answering phone, leave messages, introduce student to the STEM Program on campus
02/2007-03/2008 City of North Miami Beach
Clerk I
Purchasing Department
17011 NE 19th Avenue, Suite 315
North Miami Florida, 33162
Duties: Create contracts file for the office, answer
Phones, take messages, process vendors applications,
File insurance certificate, research contract information on-line, etc…
10/06-01/07 Carefree Insurance
Administrative Assistant
300 South Park Rd
Suite 105
Hollywood, Florida 33026
Duties: Handle all contracts for brokers, in charge of
Filling system, answering phone, take messages, customer service etc…(Temping)
02/06-09/06 Navigation Clerk
American Express Business Travel
15100 NW 67th Avenue
Suite300
Miami Lakes, Florida 33014
Duties: Navigate the site for customer, help reset
password if they’re locked out in the system. Provide customer information to set up profile for on-line booking. (Temping)
04/01-02/06 Processor II, (Invoice Processing Clerk)
Royal Caribbean Cruise Line
1050 Caribbean Way, Miami, Florida, 33132
Duties: Handles and processes FedEx, UPS, DHL and Airborne
Express shipment invoices for payments using IBM AS/400
(Bayhill) system, Call couriers, vendors to address any
discrepancies, request original invoices or faxes for
shipping backup. Provides information and customer
service to those who visits the Mail Center for mail and
parcel related matters, and provide all
other mail related duties as requested by Supervisor or Manager.
03/00-10/00 Sales Associates
Men's Wearhouse
18707 Biscayne Blvd, Aventura, Florida, 33169
Duties: Received & transferred out clothes and supplies from stores.
Other duties: Cashier, customer service and responsible for
keeping the store in an orderly fashion at all times.
12/97-6/99 Computer Lab Assistant
Johnson & Wales University
1701 NE 127th Street, Miami, Florida, 33147
Duties: Helped students with computer programs, proofread
assignments and helped with homework, later became a
receptionist and my duties were filling,
typing, takes messages and set-up appointments.
SKILLS: Excellent verbal and written communication skills.
Excellent interpersonal and organizational skills.
Other skills include: Sales experience, customer relations,
and types 35-50 wpm. Computer skills include: Microsoft
Excel 97 and Word 97, PowerPoint, Lotus 123, Lotus Notes
(email), J.D. Edwards AS/400 System (Bayhill), and Internet Online Forms.
REFERENCE: Available Upon Request
Contact this candidate