Customer Service Engineering

Richard Quiroz

*** * ******** ** *** #**, Spokane Valley, WA 99037

509-***-**** ********@*****.***

Qualifications summary

Professional experienced working in fast –paced environments, demanding strong organizational, technical,

and interpersonal skills. Trustworthy, ethical, efficient and committed to superior quality. Detail-oriented, and

resourceful in completing projects in a timely manner; customer service and, 14 years of management

Experience.

Capabilities include:

Kaizen Certified Leader I-DEAS Tool & Die maker

SolidWorks Automated Systems Inventory and Quality

control

Surfcam Velocity Robotics

Project Management kills

AutoCAD 14 years of leadership

experience

MS Office and Excel Various type of welding

Experience Highlights

Experienced developing and implementing new manufacturing systems or processes that are repeatable,

reliable, reduce cost and produce defect free products that meet customer specifications.

Lead Kaizen activities and support implementing of improvements. Such as 5s, Kaizen events, value

stream mapping. Also use quality problem solving methodology such as Jidoka : error proofing, 5 why’s

Knowledgeable about steel, sheet metal, machines and production processes of the value stream.

Initiate and investigate Engineer change request to correct product Design, BOM”s, Processes in SAP

system. Instruct production employees on new processes or changes to the existing product/processes.

Establish, monitor and improve the efficiency, output and safety of manufacturing processes.

Serve as the Engineering resource for line design, work station and operational definition, to include

planning and identifying fixturing, hand tools, measurement tools and mistake proofing devices

Specify, install or modify equipment, to include researching availability, negotiating equipment

specifications and pricing in cooperation with purchasing.

Establish standard rates and routing definitions

Serve as the Manufacturing Engineering resource for New Product Introductions, coordinates testing

procedures, pilot runs, process verification and buy-off prior to production

Initiates and investigates Engineering Change Requests (ECRs) for designated product line(s).

Completes elements of Engineering Change Orders (ECOs) as required (OMS changes, routings,

materials, etc.)

Responsible for the development of standard work and work instructions. Oversees the training of

operators on changes that are made to processes and/or work instructions.

Provide technical inputs for incident investigation, root cause analysis and corrective action of product

quality, process or safety issues.

Monitor quality, on-time and safety/environmental trends in area of responsibility.

Manage up to 40 employees, work with vendors and customer needs,

Engineering Graphics

Experienced with two dimensional working drawings such as AutoCAD.

Experienced in three dimensional graphical representations; I-DEAS, Solid Works 2006, Surfcam 2006.

Experienced Programing CNC Laser, Vipros, Amada with Lantek Expert program, AP100US, Artube.exe.

Machine tools, metallic Processes and material testing.

Experienced with various machine tool operations, both conventional and CNC,

Experienced in various types of welding such as Oxyacetylene, Wire feed, Arc, Brazing and soldering.

Studied internal stresses, internal deformation and deflection of material.

Automated Systems and robotic

Studied various electrical and mechanical systems used in automated industrial settings.

Programmed robotic systems as well as resistance welders for use in various automated settings.

Interpersonal skills:

Have the ability to relate to individuals with diverse backgrounds.

Have the ability to coach and provide feedback to a wide range of diverse background.

Flexible, tactful, assertive, patient

Ability to work in a fast paced environment

Strong drive for success

Ability to be creative

And very important, Positive attitude

Employment History

Kimball International, Engineering.

Omega Pacific Inc. Design & development department.

Target Corp. Level III Manager

Education and Training:

Eastern Washington University, Cheney, WA

B.S. Technology: Manufacturing Engineering

Minor: Business Administration

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