Manager Engineer

SEAN R. POWER

****.*.*****@*******.*** • 732-***-****

ENTERPRISE SOLUTIONS MANAGER/ENGINEER

Highly accomplished technical IT manager and engineer with excellent experience determining client

requirements and developing enterprise technology solutions to reduce costs and enhance efficiency. Proven

ability to train, evaluate, and lead successful cross-functional teams of technical employees. Recognized as a

creative and effective technical troubleshooter and problem solver. Strong communication, documentation,

and reporting skills at all levels.

AREAS OF EXPERTISE:

Infrastructure Management Enterprise Solutions Engineering

• •

Project Planning & Management Application Packaging & Deployment

• •

Staff Development & Team Leadership Systems Design & Development

• •

Windows Desktop OS & Application Support Production Application Lifecycle

• •

TECHNICAL PROFICIENCIES

Software: IBM MQ Series 7, BMC Control-M 6.4, Axway Transfer CFT 2.7, NetBackup 7.5,

Marimba, Altiris, Microsoft Deployment Toolkit, Microsoft Installer, WSUS, WISE

Installer, PXE, VMware and Veritas Enterprise Administration.

Languages: VisualBasic, Jscript, UNIX Shell Scripting & DOS Batch

Platforms: Windows 8: Desktop/Tablet/Phone; Windows 7; Windows Server 2012, Windows

PE, UNIX

PROFESSIONAL EXPERIENCE

Credit Agricole Corporate Investment Bank, New York, New York 2011 – 2015

Application Production Support – Manager

Responsible for oversight of a technical team tasked with supporting critical, production applications in a

high-availability banking environment. Distributed technical resources among ongoing projects.

Determined evening and weekend support coverages. Liaised with application teams to implement new

changes or modifications to the batch and file transfer mechanisms. Ensured compliance with standard

practices and formal change management procedures. Oversaw the development, production and DR

change/upgrade processes. Provided 3 rd level support for production implementations and emergency

troubleshooting. Oversaw the success of the daily batch process and ensured prompt handling of problems.

Key Achievements:

• Developed framework for

shared implementations within the Control-M environment. Allowed technicians to coordinate

simultaneous job changes and support/implement one another’s work.

• Documented important

technical processes within the group to ensure consistency of solutions.

• Successfully completed

technical training for Symantec NetBackup, BMC Control-M Powershell, Axway Secure Transport,

and IBM MQ Series.

Credit Agricole Corporate Investment Bank, New York, New York 2005 – 2011

Branch Office IT Liaison - AMERICAS

Responsible for all aspects of Information Technology in 13 branch offices across North and South

America. Ensured compliance of infrastructure to corporate standards including desktops, laptops,

Blackberry/iPhone/Android, audio/video, local and network security, application deployment and

licensing, remote manageability, critical data backup, network design, and disaster preparedness. Liaised

with all IT departments and help desks to ensure a coordinated response to issues.

Managed relationships with local vendors to ensure compliance to all corporate standards, rapid response

to problems, and a cost-efficient balance of remote management supplemented with local support.

Supervised IT Liaisons in each office to assist with hands-on and “eyes-on” tasks. Traveled to branches,

when necessary, to implement new solutions or perform hardware upgrades.

Installed trade floor equipment in branch offices. Ensured all equipment; monitors, turrets, workstations

were configured to the banker’s specifications. Supported all desktop hardware, networked printers, and

backend equipment (data feeds, switches, patching, phones). Installed Bloomberg & Reuters software on

kiosks and upgraded/patched when needed. Documented all anomalies, outages or issues in ticketing

system (HP Service Center) and followed through with the resolution of all items.

Key Achievements:

• Established relationships

with banking executives in each office, determined custom needs for the office/region, designed

solutions to meet the needs of each office, and formed trust between the IT Desktop Group and office

managers.

• Implemented corporate

standards across all branch offices including workstation builds, patch levels, software deployment and

security.

• Created hardware-

independent core images to minimize management of the build solution and standardize all PC

configurations. 2 images were used to build over 25 models of computers.

• Designed and implemented

a standardized build process for over 2,500 workstations and laptops in 5 countries and 13 cities using

Windows PE and Symantec DeployCenter.

• Reduced frequency of site

visits using remote infrastructure management tools including software deployment, remote control,

system and user group policies, and system information collection.

• Initiated hardware

inventory lifecycle in branch offices, managing corporate hardware assets from purchase to end-of-life,

followed by a secure, environmentally friendly retirement.

Power Consulting Group, New York, New York 2000 – 2005

Enterprise Solutions Engineer/Project Manager

Served as technical lead ensuring success of Software Management Solutions practice area offering

enterprise lifecycle management for servers and desktops. Trained, evaluated, and led four team members.

Analyzed client requirements and developed unique IT solutions to meet needs and save money. Designed

project plans, schedules, and budgets. Allocated technical resources and managed client expectations for

short-term and long-term engagements.

Created marketing materials, technical documentations, and sales demonstrations for enterprise

applications such as antivirus, imaging, disaster recovery, application deployment, patch management, and

operating system deployment. Implemented solutions to reduce costs and maximize return-on-investment

(ROI). Developed disk-based data backup and recovery solutions. Trained clients in best practices for

application and Windows deployments.

Assisted with Small Business Management practice area supporting the network infrastructure, Windows

servers/desktops and Mac desktop clients.

Key Achievements:

• Initiated and built new

software management solutions practice area from ground up to one manager, one sales representative,

and three technicians. Established and developed medium-to-large corporate client base for company.

• Achieved status as

authorized Symantec Enterprise Solution Provider.

• Designed custom training

curricula for Level 1 and 2 engineers.

• Improved data recovery

speed/accuracy, enabling major cost savings.

Donaldson, Lufkin & Jenrette, New York, New York 1994 – 2000

Application Engineer (1998 – 2000)

Oversaw software distribution scripting/scheduling, coordinating releases with standard workstation

images for all 24 investment banking sites worldwide. Managed regional support specialists for local

environments on three continents. Ensured stability of core and custom application sets across

desktop/laptop resources.

Key Achievements:

• Created login scripts and

methods to distribute updates, map drives, make changes based on group memberships, and provide

virus protection.

• Coordinated the packaging

and release of in-house custom applications throughout the organization.

• Oversaw the company-

wide upgrade of more than 2000 PCs from Windows 98 to Windows NT4. Designed post-upgrade

application deployment process (Cognet 2.0) and custom application deployment for departments with

specific application needs.

FORMAL EDUCATION

Bachelor of Science, Management 1993

Clemson University, Clemson, South Carolina

CERTIFICATIONS

Certified iCommand Engineer, Symantec 2001

Certified Marimba Engineer, Marimba 2002

Certificate of Completion, Control-M/Enterprise Manager 7.0, BMC 2012

Certified Secure Transport Technical Administration, Axway 2012

Contact this candidate