Customer Service Data Entry

*** ** **** ****** ******* beach fl. *****.

Phone 815-***-**** . E-mail: *******.*******@*****.***

LINKEDIN: HTTP://WWW.LINKEDIN.COM/IN/OURANOSNGALANIS/

OURANOS (RANOS) GALANIS

OBJECTIVE

Seeking a unique, driven & challenging position as a Billing Consultant or

Data Entry/DB Administrator within an excellent organization in which I can

be an integral part of the company. My goal is to assist your company with

my expertise and experience in Information Technology and Billing, in order

to improve performance and productivity, utilizing my problem solving

skills sets for the purpose of enhancing system functionality and end-user

productivity.

QUALIFICATIONS

Accomplished IT professional with over 7 years hands on experience in IT

Solutions and Billing Application/ Consulting. Excellent balance of verbal

and technical support skills utilized while maintaining composure in

challenging situations with a sense of urgency to resolve problems quickly

and with minimal impact to the organization. Able to work independently,

identify priorities, organize responsibilities and multitask in a rapidly

changing environment. Highly dependable, efficient, goal driven with a

diverse international background in problem solving, have provided me with

a proactive and practical approach to exceed Key Performance Indicators and

deadlines (KPI's). Express a friendly and confident natural ability to

engage with employees and management at all levels.

SKILLS

. SAP MM . MS Office (Excel, Word,

Access)

. LN, CRM

. Siebel 7 e-business platform

. Oracle for Toad

. Inventory Logistic Skills

. Excellent Communications Skills .

Analytical and Mathematical Skills.

. Problem Solving Skills

.BRE Billing Systems

. LMS

WORK EXPERIENCE

Database Administrator/Data Entry/Workforce Analyst at Kerzner

International/Brookfield Hospitality

August 2014 - Present

. Reading and interpreting reports (basic analytical/auditing skills).

. Highly proficient data entry skills (typing, ten key, etc.)

. LMS experience.

. Creating and downloading booking reports and transfer the data from

Switchfly program to LMS.

. Checking for errors between reports. Also, adding data (dining plans)

to LMS.

. Track, analyze and report center and agent performance with reports

from SharePoint.

. Analyzing and reporting historical data and trends and develop

forecast models.

. Generating long-term and short-term forecasts

. Managing employee information changes & scheduling process

. Generate new forecast when current day forecast has high deviation

from actual.

. Forecast call/chat volume, tracking and responding to real-time call,

chat and email traffic.

. Process daily, weekly, monthly and long term reports for management.

Administrative Support Associate/Billing Associate at Snap-On Tools

September 2012 - June 2014

. Review incoming orders received via email, phone call, fax or mail to

recognize any deviation from accepted business practice.

. Review and process product billings.

. Process tool transfers, revolving account transfers, and consigned

sales.

. Process tool returns ensuring proper crediting of accounts.

. Process cash sales for employee purchases.

. Process, maintain and update invoice billings, using LN, CRM and

Microsoft Office products including use of MS Access.

. File inbound requests electronically using the CCC customer

relationship management system.

. Record all inbound phone calls and maintain open cases through the CCC

Notes database system.

. Review all accounts payable direct ship invoices for proper customer

billing amounts and discounts.

. Review backorders and release order when product is available.

. Assist with the interpretation of franchisee web statements.

. Provide back-up support to customer service associates.

. Maintain Incomplete and Completed Inventory Paperwork.

Vodafone Greece S.A.

Billing Applications Consultant

August 2007 - June 2012

. Created and analyzed data for customized Package Plans for Vodafone

Greece via Excel, using v-lookup and IF clauses, as well as

responsible for entering and reviewing data of customized Package

Plans through BRE billing system.

. Coordinated with 6 colleagues within the marketing department on

billing and Package Plan related issues.

. Ensured the analysis of data for Package plans were checked for

accuracy, in order to meet department and KPI deadlines.

. Responsible for entering and downloading queries from BRE Billing

Systems through SQL to ensure quality was met for key company

standards.

. Handled trouble tickets and customer complaints in order to verify and

rectify billing issues.

. Reviewed and analyzed payments through the use of Excel spreadsheets

verifying the results in SAP Material Management System.

. Analyzed data input to ensure timely and accurate customer payments.

. Communicated with team leader on customer billing related issues to

resolve billing issues.

. Resolved customer billing issues using Siebel Platform to correct

inputted data.

EDUCATION

Santa Fe Community College-Associate of Arts (A.A.), 2002,

Computer and Information Sciences and Support Services

LANGUAGES - Greek (Native or bilingual proficiency) English (Native or

bilingual proficiency)

REFERENCES- Available upon request

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