Customer Service Management
Resume:
RESUME
PERSONAL DATA
Name: Emy Gisselle Zelaya Flores
Place of Birth: Tegucigalpa, Honduras
Date of Birth: February 1, 1984
Nationality: Honduran
Address: **** ******* ******, *** * Miami Beach 33141
Telephone: 786-***-****
E-mail: ***.******@*****.***
EDUCATION AND QUALIFICATIONS
January 2012- Present Master in Tourism Management and Consulting
European University Miguel de Cervantes, UEMC
Valladolid, Spain
2011- 2012 Máster in Project Management
UNITEC Laureate International Universities
Tegucigalpa, Honduras
2001- 2006 Tourism Management
UNITEC Laureate International Universities
Tegucigalpa, Honduras
2001 High School
Summer Hill School
Tegucigalpa, Honduras
EMPLOYMENT RECORD
Head Cashier
Thrift Sense
Feb 2014- Present
Monitor the work of cashiers on a daily basis
• Create and distribute cashier schedules and till allocation
• Ensure that workload is equally divided between cash registers
• Perform cashier duties during cashiers’ absence or extreme workload
• Supervise the activities of checkout stations on a constant basis
• Handle store operations in the absence of store managers
• Evaluate performance of cashiers and provide managers with information on appraisals
• Ensure that each customer’s transactions are processed accurately and in a time efficient manner
• Generate and maintain account related reports
• Manage bank deposit activities and make sure that cash is counted accurately at the end of each
shift
• Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are
managed immediately
• Identify and address any accounts related problems on an immediate basis
• Ensure that all items are appropriately displayed on shelves and oversee maintenance of store
• Resolve employee conflicts and ensure that any customer complaints are handled immediately
• Interview, hire and train new employees to work as cashiers
• Identify and correct cash register errors and take measures to ensure that further errors do not
happen
• Maintain and update daily, monthly and yearly accounts spreadsheets
• Provide assistance with year-end inventory preparation
Jr. Consultant
Consulting Group Associated
2009-2012
• Gathering data for projects and business processes.
• Preparing reports and presentations based on desk research.
• Working sessions with the customers.
• Coordinating the projects.
Tourist Information Officer
Honduran Institute of Tourism
2008-2009
• Be responsible for overall presentation of the information centre.
• Answer questions from tourists, visitors, local residents and other tourism
industry colleagues by phone, email or over the counter.
• Make suggestions on tours, travel routes, accommodations and local
attractions.
• Provide literature, brochures, magazines and information on local tours and
places of interest.
• Maintain literature/magazines and brochure stocks.
• Put together statistics concerning the number and nature of the enquiries.
• Undertake general office duties.
• Assist the marketing department in fairs, congresses and promotion stands.
Business Center Officer
Marriot Hotel
2007
Oversee the operation of the business center providing office assistance for
•
hotel guests.
Customer service.
•
Generating correspondence, client billing, ordering supplies and managing
•
multiple tasks of the office.
SPECIAL SKILLS
Languages: English-Fluent, Spanish-Native speaker.
Computers: Microsoft word, excel, power point.
EXTRACURRICULAR ACTIVITIES
Volunteering Honduran Child Cancer Foundation
REFEREES
Thelma Cartagena
Triton Tower
Orlando Olivo
Thrift Sense
Contact this candidate