Customer Service Manager

Ali A Shuaib

*********@*****.***

https://www.linkedin.com/in/alishuaib

Home Address: * * * * * h i s l e r S t r e e t P h i l a d e l p h i a P A 1 9 1 1 1

Telphone: (2 6 7) 3 0 7 - 3 3 2 8 (mobile)

(2 6 7) 8 8 8 - 7 5 5 2 (other)

OBJECTIVE:

I am a legal and business professional seeking employment with an organization where I can grow professionally

and personally and be able to fully use my unique skills for the success of the organization in order to advance and

establish a long term career.

EDUCATION:

SOUTHERN NEWHAMPSHIRE UNIVERSITY

Manchester, NH

International Master of Business Administration (IMBA), Graduation: 2016

Concentration: International Finance

Graduate Certificate: Forensic Accounting

THE MASSACHUSETTS SCHOOL OF LAW AT ANDOVER

Andover, MA

Juris Doctor (JD), Graduation: December, 2014

Concentration: Business and Corporate Law

TEMPLE UNIVERSITY, Fox School of Business and Management

Philadelphia, PA

Bachelor of Business Administration (BBA), Graduation: August 2009

Majors: International Business Administration and Legal Studies

Minors: Management Information Systems

Healthcare Management

SKILLS & LANGUAGES:

Certified and Trained Mediator under Massachusetts Supreme Judicial Court

Arabic language – Fluency in speaking and writing

Foreign language translation – contracts and complex negotiations

Legal Research – LexisNexis and Westlaw

PROFESSIONAL ORGANIZATIONS:

American Bankers Association – 2013 – Present

American Bar Association – Section of International Law (ABA-SIL) – 2013 - Present

International Law Students Association (ILSA). 2012 – Present

National Black Law Student Association (NBLSA). 2012 – Present

National Muslim Law Student Association (NMLSA). 2012 – Present

Temple University Alumni Association (TUAA). 2009 – Present

Fox School of Business Alumni Association. 2009 – Present

International Business Association (IBA). Temple University. 2006 - 2009

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ACTIVITIES:

Massachusetts School of Law International Law Students Association (MSL-ILSA)

Founder/President 2012 – 2014

Kaplan Bar Review Student Representative 2012 – 2014

Middlesex District Attorney’s Office Summer Prosecution Program 2014

NEBLSA (Northeast Black Law Students Association) Thurgood Marshall Mock Trial

Competition 2012 – 2013

HONORS & AWARDS:

Middlesex District Attorney Office Certificate of Appreciation – 2014

Governor of Massachusetts Citation in recognition of winning the NBLSA Northeast

Thurgood Marshall Trial Competition for – 2013

LEGAL EXPERIENCE:

Middlesex District Attorney’s Office

Woburn, MA

May 2014 – August 2014

Legal Intern/Student Prosecutor

Represent the Commonwealth in the Lowell District and Juvenile Courts under Rule 3:03.

Under the guidance of an Assistant District Attorney, argue arraignments and bail hearing,

pre-trial hearings and conferences, motion hearings, and trials.

Conducted legal research tasks, pretrial discovery, and drafting motions.

Communicated with different departments, parties, and institutions for discovery and case

related investigations.

Accomplishments:

Argued more than 50 bail hearings in the District Court

Argued a motion to revise and revoke

Argued numerous oppositions to motion to dismiss in Juvenile Court

Haverhill District Court

Haverhill, MA

Clerk’s Magistrate Office Intern January 2014 – April 2014

Observed multiple courtroom proceedings such as arraignments, bench trials, and

jury trials, and meetings in judges’ chambers, and jury selection.

Assisted Clerk-Magistrate, Police Officers, and State Troopers with magistrate

appeals for motor vehicle violations and issuance of Warrants.

Assisted with Administration Warrants.

Provided assistance with data entry, filing open/closed cases, and filing claims.

Completed special projects as assigned.

Assisted the Probation department during court proceedings.

Observed and assisted in issuance of Restraining Orders.

Assisted the District Attorneys in reading criminal records before bail sessions.

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City Of Lawrence, Massachusetts - Office of the City Attorney

Lawrence, MA

October 2013 – May 2014

Law Student Practitioner Intern

Accompanied City Attorney to represent the City in court and before administrative agencies

and advising the Mayor, Board of Supervisors, and various agencies and city departments.

Legal research and writing tasks involving City ordinance and health/sanitary code violations

Assisted in City board/commission meetings, and drafting of legal opinion for a City

departments which ran from affirmative action, zoning, employment law, evidentiary

questions, interpretation of statutes and ordinances, open meetings and public records.

Accomplishments:

Argued more than 50 cases in Lawrence Housing Court on behalf of the City of Lawrence

Settled cases on behalf of the City of Lawrence with prior approval from the City Attorney

Second seated and assisted the City Attorney in numerous mediation sessions

July 2012 – December 2013

Paralegal Intern

Assist Paralegal and City Attorneys in drafting and reviewing contracts and memorandums.

Data entry and filing of open and closed cases.

The Massachusetts Committee for Public Counsel Services

Lawrence, MA

October 2013 – February 2014

Law Student Intern

Assigned a wide variety of tasks incident to the preparation of trials and disposition of

attorney’s cases.

Preparation of discovery, legal research and writing, participating in client and witness

interviews, identifying topics for case investigation, participating in investigations, analyzing

witness statements, assisting in preparing questions for direct- and cross-examination, and

preparing for trial.

Accompany the attorneys to court and attends all bench and chambers discussions.

Handling of a limited portion an attorney’s caseload in representing indigents from referral

through disposition, at arraignment, in probable cause hearings, in certain pretrial motions,

and at placement reviews.

Law Office of Afraa Shuaib and Associates

Khartoum, Sudan.

August 2011 – December 2011

Legal Intern

Rotated between all branches of courts (civil, criminal, commerce, banking, and

authentication)

Drafted contracts, memorandums, and client letters

Attended negotiation, dispute resolution, and settlement meetings with attorney

Accompanied attorney to trials and depositions

December 2005 – March 2006

Legal Assistant Intern

Scheduling of hearing dates.

Assisted in drafting legal documents, contracts, and pleadings.

Case preparations and filing.

Document translation services for International clients.

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Sudan’s Federal Ministry of Health – Malaria Division/Food Control

Khartoum, Sudan.

September 2010 – December 2010

Healthcare Public Relations Intern

Assisted in handling media inquiries and reviewed translated material for accuracy and

appropriateness.

Prepared written translations of correspondence, memorandums, and contracts.

Assisted various departments in coordinating seminars and presentations, and participated in

planning and coordinating events with affiliated international organization.

Kelly Law Registry

Philadelphia, PA

Legal Document Translator July 2006 - September 2006

Extensive foreign language translation of Arabic documents including depositions, contracts,

and correspondence.

Detailed case analysis and coding for litigation. Projects such as, United Nations “Oil for

Food Program” and other Middle East issues.

Prepared detailed summary of findings.

ADMINSTRATIVE AND FINANCIAL EXPERIENCE:

Knowledge Academy

Middleton, MA

October 2014 – December 2014

Accountant

Preparing checks, consolidating bills with new and existing vendors

Preparing financial statements and reviewing them with other team members in the division

Creating budgets and calculating billing statements

Preparing and submitting tax forms with the auditor

Compiling financial records

Collecting accounts receivable and processing them (cash, check, credit/debit cards)

Collecting donations from pledged donors

Compiling and record keeping of all incoming cash transactions

Recording and sending out receipts and storing/filing them accordingly

Analyze business operations, trends, costs, revenues, financial commitments, and obligations

to project future revenues and expenses

Payroll calculations

Develop, implement, modify, and document record keeping and accounting systems

Accomplishments:

Created and established an accounting and financial tracking system for the organization

Created an organizational system for the organization’s accounts, clients, and vendors

Created a payroll system for the organization to keep track of employees’ working hours

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TD Bank, N.A.

Plaistow, NH

March 2014 – August 2014

Teller I/Service Concierge

Provide customers with technical support issue regarding online banking and mobile banking

Merrimack, NH

December 2013 – March 2014

Teller I

Provides Customer service by meeting all Customer demands, and needs

Resolves problems independently, escalating more difficult issues to supervisors

Processes a variety of routine to more complex financial transactions for Customers face-to-

face including but not limited to servicing Customer accounts, accepting loan payments,

accepting safe deposit box payments, processing sales of gift cards, cashing checks,

withdrawals, deposits, verifying currency, balancing cash drawer, night deposits, correct

discrepancies and make necessary adjustments. Balance Automated Teller machines

(ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) as necessary

Adheres to safe deposit box procedures/operations and guidelines, and banking regulations.

Meeting service goals by minimizing Customer wait times and accurately processing

transactions while providing Customer Service and recognizing referral opportunities.

Shuaib Environmental Services Co.,

Khartoum, Sudan

April 2010 – January 2012

Contract / Financial Manager

Negotiating with third parties and continuous communication with clients

Conducting performance assessments and evaluating budgets or bids.

Keeping a record of contract deadlines, estimates, and any extensions or changes made to the

contract terms to ensuring successful contract completion.

Following up with clients after the contract’s completion.

Communicated with lending institutions and third parties in providing financial documents

and payments.

Corporate Brokers, LLC.

Yardley, PA.

August 2009 – March 2010

Case Manager for Prudential Financials, Inc.

Data entered annuity applications into company’s internal programs to process contracts.

Programs such as CFE, VPAS, and E-Browser.

Reviewed, processed, and entered data to meet deadlines

Handled all incoming calls from Internal Sales and Financial Professionals

Followed up with Financial Professionals and third party companies day by day.

Processed financial transactions of incoming annuity payments via scanned checks.

BTRG (Business and Technology Resource Group), Inc.

Media, PA.

January 2009 – April 2009

Human Resource Intern

Multi phone line and data entry of incoming resumes.

Assists in the processes of employment by formatting and uploading resumes of new

employees into company’s database.

Coordinating recruitment efforts by creating contact cards of new recruits in Sales Force

database.

Research and analysis on special HR projects in PeopleSoft and Sales leads.

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Rural Development Charity Organization.

Khartoum, Sudan.

September 2010 – December 2010

Administrative/Project Manager

Assisted in fundraising, charity events, and seminars.

Coordination and office administration.

Scheduling of meetings and conferences for board and with other organizations.

Built networking relationships with other organizations for program activities.

Consistent travel throughout the Middle East and North Africa for humanitarian duties.

SACSGP (Sudanese American Culture Society of Greater Philadelphia).

Philadelphia, PA.

January 2009 – February 2010

Development Coordinator

Developed and implemented promotional and strategies for fundraising events and activities.

Assisted in conducting workshops and seminars.

Administered performance and maintenance of the organization’s overall performance.

Assisted members with the development of specific events and trips.

REFERENCES:

Name Organization Title Phone Email

Shane Rodriguez Massachusetts Adjunct Professor of 978-***-****

School of Law Criminal Law and **********@*****.***

Procedure

Sean Griffith Middlesex District Regional District Court

Attorney Office Supervisor, 978-***-**** ****.*********@*****.**.**

Lowell Region

Chris Cook Massachusetts Adjunct Professor of 617-***-****

School of Law Legal Writing and ********@*****.***

Appellate Advocacy

Asma Hussin TD Bank, NA Branch Supervisor 603-***-**** ****.******@**.***

Clerk’s Magistrate

Doris Stanziani Haverhill District 978-***-**** *****.*********@***.*****.**.**

Court

Kerrel McCrimons Committee for Public Trial Attorney 978-***-****

Counsel Services and Internship **********@*************.***

Coordinator

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Contact this candidate