Customer Service Services
Resume:
Jesus M Amparo
*** **** ** ****** *** *W• NEW YORK, NY 10032
MOBILE 347-***-****• E MAIL: ***********@*****.***
Summary of Qualifications
Strong customer service skills in Hospitality, Retail, Spas
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Supervisory experience
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Excellent interpersonal, organizational, communication skills
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Computer skills: Excel, Power Point, Word, Adobe Acrobat
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Fluent in Spanish.
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Work Experience
May 2013 March 2015 Penthouse Concierge Edelman DJE Holdings New York, NY
Ensured client satisfaction in a “First Contact” role at the Company’s New York Penthouse Reception Conference Center Floor by providing them with
exceptional service and managing the day to day operations of a 9 unit conference and client service center able to accommodate over 100 participants
• Scheduled and managed guest and employee conferences, ensuring appropriate catering/housekeeping staff were on duty
• Ensured seamless transition from conference to conference by supervising the internal staff and effective time management
• Prepared menus and organized catering for larger conferences on a daily basis
June 2010 April 2013 Brand Ambassador Bloomingdales MACYS INC New York, NY
Provide clients shopping at Bloomingdales NYC Flagship store with services such as Visitors Shopping Pass, Transportation, Dining and Entertainment suggestions.
ensured inbound and current guests were prepared for a complete and enjoyable shopping experience
Improved Client satisfaction by streamlining courier and shipping services to ensure that all client deliveries and packages were delivered
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promptly
Expanded Client Services by offering tickets to New Broadway shows, dinner reservations to the top New York Spas, Restaurants, Night Life,
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Travel Services, Vacation and Event Planning
Managed and Maintained Corporate gift earning program
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January 2008 February 2010 Concierge Receptionist \ UBS AG Financial Services New York, NY
Ensured client satisfaction in a “First Contact” role at the Company’s Park Avenue Conference Center by providing them with exceptional service and managing
the day to day operations of a 9 unit conference and client service center able to accommodate over 100 participants
• Was responsible for creation, compilation and production of the Company’s monthly newsletter.
• Scheduled and managed guest and employee conferences, confirmed appropriate catering/housekeeping staff were on duty
• Ensured seamless transition from conference to conference by supervising the internal staff and effective time management
• Prepared menus and organized catering for larger conferences on a daily basis
April 2007 December 2008 Concierge Theater & Travel Desk \ New York Guest LLC. New York, NY
Provided clients at the Crowne Plaza Hotel with services such as, Show Ticketing, Reservations, Transportation, Dining and Entertainment Suggestions.
Ensured inbound and current guests were prepared for a complete and enjoyable stay.
Worked with concierge contacts prior to guest arrival assuring client awareness of services offered to maximize profitability
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Served as a liaison between New York Guest and Crowne Plaza Times Square Travel & Theater Desk
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Provided guests with services such as Broadway shows tickets, dining reservations, and car services
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October 2005 March 2006 Corporate Field Concierge Les Concierge New York, NY
Ensured exceptional Client Services at the New York GOOGLE Offices. provided staff with pertinent information regarding services, promotions
and events. Served as liaison between the concierge services at Google local area businesses, restaurants and services.
Provided Clients with Event and Special Event listings through weekly bulletins and notifications
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Expanded Client Services by offering tickets to New Broadway shows, dinner reservations to the top New York Spas, Restaurants, and Night Life,
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Travel Services, Vacation, Event Planning Car Services
Managed and Maintained Corporate gift earning program
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2001 September 2005 Guest Services Manager Red Door Spas New York, NY
Ensured exceptional guest services at the Red Door Spa Flagship location provided staff with pertinent information regarding services, promotions, and spa events.
Oversaw and implemented Supervision, Training, Technical support of all POS, EAS and PC terminals equipment.
Ensured Operational and service standards in a role as trainer, resulting in a more streamlined Client Experience
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Management and Supervision of a 3.5 million dollar Gift Certificate
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sales of the companies New York Flagship location.
Motivated staff by creating contests and setting clear goals, resulting in a 15% increase in net revenue storewide
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Increased team efficiency by re training existing staff and Development of new training program for new team members with regards to utilization
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of technology.
Provided support services and training of existing Spa leadership, Guest Services Representatives and service staff at Red Door Spas
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Resort, Freestanding and Department stores locations in the Northeast and Mid Atlantic Regional Markets
Providing support and training for New Red Door Spas and Resort locations Opening in the Northeast and Mid Atlantic regions
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Increased consistency in the Northeast and Mid Atlantic regions by implementing Universal SKU Updates
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1995 1998 Guest Services Host BE Rock Group Rainbow Room New York, NY
Ensured exceptional Client Services at Rockefeller Center's Rainbow Room Restaurant, Rainbow & Stars Cabaret, and Rainbow Promenade Bar. Ensured
Inbound and Current guests were prepared for a complete and enjoyable visit.
Education
SUNY Fashion Institute of Technology
New York, NY
Fashion Design
Bellport Senior High School
Brookhaven, NY
High School Diploma
BOCES Board Of Cooperative Educational Services
Oakdale, NY
Fashion Design & Visual Merchandising
469 W 163rd Street apt 2W New York, NY 10032 [
***********@*****.***
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