Customer Service Representative

Maryanne Whalen

** ***** ****

Norton, MA *****

Home: 508-***-****

Cell: 774-***-****

Successful, hardworking professional seeking a position where I can utilize my diverse administration

skills and experience in support of an organization’s mission and growth

Employment History

PSA Healthcare, Inc. October 1998 to December 2014

Staffing Coordinator

Managed the staffing needs of our clients as required by physician orders

Supervised seven schedulers

Worked with field staff and families to ensure the most appropriate staffing for our patients

Maintained a current awareness of the abilities and limitations of each field staff member

Created, updated and distributed client schedules in a timely manner

Maintained accurate system for tracking staff availability and staffing assignments

Participated in the on-boarding process for new employees

Completed new hire processing and payroll processing

Completed a variety of administrative tasks in support of the office

H&R Block January 2005 to April 2008

Client Service Coordinator (Seasonal/Part time)

Provided office administration support including scheduling appointments, filing documents and

managing client payments

Goodard Center October 1997 to October 1998

Certified Nursing Assistant (CNA)

Responsible for patient care including the following tasks: bath, change and clothe patients; took

vital signs; transported patients; changed bedding; completed charts and interacted with patients.

St. Joesph’s Manor January 1995 to October 1997

Certified Nursing Assistant (CNA)

Responsible for patient care including the following tasks: bath, change and clothe patients; took

vital signs; transported patients; changed bedding; completed charts and interacted with patients.

H&R Block January 1990 to 1992

Tax professional (Seasonal Job)

Responsible for inputting tax refunds; setting up new customer files; handling cash, check and credit

transactions; scheduled appointments; and printed and filed tax returns.

Woolworths 1985 to 1987

Customer Service Representative

Assisted customers; ran the cash register; completed inventory control and received incoming

customer calls.

Education and Training:

HS Diploma

H&R Block tax preparation course

CNA course

Computer Skills: Microsoft Outlook, Microsoft Word, and Microsoft Excel

Professional Skills: Hard working team player; solid problem solving skills; effective time

management; organized, dependable and flexible with the ability to learn quickly.

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