Key Account Executive
Resume:
James Ladrillono
Elon, NC *****
336-***-**** – *****@*****.***
Summary
Key Account Executive with sales and marketing experience along with 15+ years of managerial
experience in a lab environment delivering quality and accurate results on time and within budget.
Experience
Laboratory Corporation of America
Key Account Executive
November 2013 – March 2015
• Field representative responsible for upselling and maintaining all assigned and newly
generated accounts in a predetermined geographic territory and enable the company to maximize
and maintain the volume of business these accounts may produce.
• Provides ongoing service and problem solving to customer base within geographic territory.
• Business retention and growth of assigned account base and new accounts in a defined
geography.
• Greater than 102% Customer retention for 2014
o 117% for July 2014
• Ranked #25 of 375 Key Account Executives nation-wide for the month of July 2014.
• $10,000+ Average monthly upsell for 2014. Required minimum: $4k.
Office Max
Floor Sales Representative
November 2012 –January 2014
• Inside sales for office supplies
• Daily metrics for signing customers up for “rewards” card
• Upsell “MaxAssure”
• Upsell customers on computer services
James Ladrillono
Page 2
Experience (cont.)
Supervisor Anatomic Pathology (Atlantic Division)
February 2004 – October 2013
Lead the day to day Anatomic Pathology Front-End Operations.
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Managed the consolidation of the Atlantic Division Cytology lab.
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Driven continuous improvement in all aspects of the Anatomic Pathology
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Laboratory Operations including Order Entry, Billing and Pap Imaging.
• Ensured accurate and timely processing of over 6,000 gynecological and
non-gynecological specimens per day for the Atlantic Division, Center of
Excellence, while maintaining Cost per Test figures for corporate metrics.
• Responsible for writing and maintaining departmental Standard Operating
Procedures.
• Managed 50+ employees and their annual appraisals including 1 Supervisor
and 4 team leaders.
• Managed all safety and competency training and testing.
• Validated Clinical Trials and other corporate Beta testing of Cytological
instrumentation and procedures.
• Provided technical advice and feedback to Science and Technology staff
regarding Cytology equipment and procedures.
• Maintained salary budget for all direct employees.
• Researched and resolved Client Concerns and replied accordingly.
• Investigated pending list for patients and resolved accordingly.
• Liaison between prep lab and screening locations.
• Championed with the National Office of Quality and provided accurate and
quality results in a timely fashion
o Organized clinical trials and implemented new equipment/reagents for
the Cytology Department.
o Managed parallel and validation tests on all new and repaired
equipment.
• Led the lab for all inspections including (but not limited to) Clinical Trials,
CAP, CMA and CLIA.
o 1 deficiency and 2 recommendations from 2002-2013.
James Ladrillono
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Experience (cont.)
Team Leader-Cytology (Atlantic Division)
October 2002 - February 2004
• Helped manage and maintain all aspects of the Cytology prep lab.
• Maintained Excel spreadsheets to monitor departmental test volume, revenue
and employee productivity.
• Managed and maintained departmental inventory.
• Implemented procedures to improve employee productivity and minimize
error rate.
• Directed and coordinated workflow for the department with success.
• Trained staff on instrumentation and processing of gynecological and non-
gynecological specimens.
Senior Reference Testing Clerk Team Leader-Specimen Management
February 1996 – September 2002
• Liaison to Hospital accounts
• Covered as Technical Support Representative for Hospital accounts
• Directed and coordinated all send outs for referral testing.
• Assisted in managing accessioning department and specimen management.
• Troubleshoot and resolved missing specimen concerns.
• Maintained and organized appropriate documentation for all send outs.
Lab Assistant/Stat Coordinator
August 1994 – February 1996
• Processed specimens for Urinalysis testing.
• Maintained documentation on lab results and verified those results.
• Handled all outgoing stat specimens.
• Handled all Panic results as outlined in the departmental Standard Operating
Procedures.
• Maintained turnaround time (TAT) for all stat specimens.
James Ladrillono
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Skills
Data-driven decision mentality and sound business judgment through strong
•
analytical thinking
Focuses on the patient and the customer.
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High standards for quality and results.
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Builds and leads effective teams as a respected player.
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Creates environment which supports high productivity, quality and
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continuous innovation to deliver exceptional results.
Excellent communications, including presentation skills that allow this
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person to communicate a compelling vision to a large, diverse workforce.
Strong organizational, interpersonal, strategic and tactical leadership skills.
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Develops people and creates successors.
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Proven ability to manage multiple simultaneous projects.
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Demonstrated ability to collaborate effectively with all levels of staff and
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management at the business unit and at corporate, as well as medical
professionals inside and outside the company.
Strategic business acumen and strong analytical skills.
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Experience in a highly regulated healthcare environment.
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• Proficient in the use of Microsoft Excel, PowerPoint, Visio and Word.
• Certified in Greater Supervision I and II.
• Certified in Good Laboratory Practice/Good Clinical Practice (Clinical
Trials).
• Certified in Safety Guidelines, Basic Health and Safety and Hazardous
Waste “Train-the-Trainer.”
• Certified in Accident Prevention and Awareness Program.
• Participated in Peak Performance Workshop in compliance with OSHA.
• Member of the Emergency Response Team and Hazmat Team.
• Certified in CPR and AED.
• Certified to operate fork-lift.
• Certified for CAP on-site inspections.
Education
Old Dominion University, Norfolk, Virginia
August 1991- December 1992
Tidewater Community College, Virginia Beach, Virginia,
January 1993 - December 1993
January 2001 - December 2001
References are available upon request.
Contact this candidate