Customer Service Medical

Tasha M. Ugarte

*** ****** ******* ***** *** *D Bronx, NY 10462

(646)529-330

************@*******.***

Professional Summary

To secure a full- time, challenging position, utilizing my extensive, hands on work experience, with the opportunity for career advancement

Skills

Excellent communication skills

Bilingual: English/Spanish

Certificates in OSHA and HIPAA Compliance

Professional phone etiquette

Knowledge of medical billing

Ability to communicate, read, understand and

follow both oral and written instructions

Patient registration

Customer service oriented

Knowledge of medical terminology

Work well under pressure

Computer literate Microsoft Word, Excel

Work History

February 2013 –March 2015: St. Barnabas Hospital Hyperbaric and Wound Care Center; Bronx, New York

Front Desk Coordinator

Assist eight physicians specializing in podiatry, vascular surgery and plastic surgery in various aspects

within the Wound Care Center

Scheduling appointments, admissions and maintaining physicians schedule using EMR system

Respond to a high volume of in-coming calls, screening calls taking and relaying messages.

Arrive, register and assist wound care patients with questions and concerns in both English and Spanish translation in

person or over the phone.

Verify patient insurance eligibility and authorizations for insurance, radiology test such as, MRI and X-Rays

also obtained authorizations for skin substitutes such as Apligraf, Epi Fix, and Oasis.

Billing by entering, correcting and resubmitting charges in the hospital EMR system.

Providing support to patients and medical staff by performing other related duties within the

clinic as may be assigned

February 2012- May 2012: Montefiore Medical Hyperbaric and Wound Care Center; Bronx, New York

Administrative Support

Verified patient insurance eligibility, obtain authorizations and requested referrals as needed.

Contacted patients to make confirm and reschedule appointments.

Created, filed, prepared and updated all medical record information.

Assisted with administrative duties that included typing, researching documents, copied medical records and

mailed chart request for insurance companies.

Some marketing.

April 2007- February 2009: Midtown Primary Medical Care P.C; Bronx, New York

Front Desk Receptionist

Updated and reviewed patient files

Verified eligibility, obtained insurance authorizations

Maintained and followed all correspondence and incoming mail, scanned documents and bills into EMR

Ordered office supplies, opened and closed office,

Answered multiple phone lines and transferred calls accordingly.

Scheduled and confirmed appointments, collected copayments.

Performed administrative duties such as data entry filing, faxing, billing and book keeping.

August 2000-April 2007: Hartsdale Podiatry; Hartsdale, New York

Medical Receptionist/Assistant

Performed administrative duties such as answering phones, verified eligibility, obtained insurance eligibility,

data entry filing, faxing, billing, and book keeping

Prepared examination rooms before and after treatments and surgical procedures.

Assisted with surgeries,sterilized instruments,developed X-rays, operated and set up patients for whirlpool therapy

Ordered office supplies, opened and closed office

Education

September 2007 – June 2008 Charles Henry Churn Jr. Christian Academy; Brooklyn, New York

Regents Diploma

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