Customer Service Office

D hielya Rogers

**** ******** ******* *****, *******, TX 77042

832-***-****, ***************@*****.***

Seeking a position in the capacity of OFFICE SUPPORT w ithin a general

business or legal office environment, bringing the following experience,

skills, and attributes:

(4) Years’ experience in general office support, working with the public,

building security, and other forms of asset protection. Interface well with

others at all levels including CEOs, COOs, building visitors, professionals,

handicap/blind individuals and children. Caring and hardworking with

excellent interpersonal communication, customer service, and office support

skills. MS Word, advanced Internet skills, and some legal terminology.

WORK EXPER I E NCE

W ired Zone Houston, TX Receptionist /

T enant Services

P romotion (Lieutenant) Feb 2014 –

Executive Security

p resent

• Greet visitors and tenants as well as check proper credentials for entrance onto

p roperty

• Perform file storage and archive confidential documents on network

• Daily use of Outlook to correspond with the 15 tenants within the building for

services, request and form submissions for parking or building access

• Create documents using M icrosoft Word; create spreadsheets using M icrosoft Excel

as requested

• Provide comprehensive administrative support to managers and executives

• Order supplies and act as primary point of contact with vendors

• Perform data entry as required

• Check calendars and make calendar entries as needed

• Submit ted Weekly Time Sheets /Payroll

• Submit, review and filed COI’s (certificates of insurance) for each individual

tenant/vendor

• After 1 year and 1 month was promoted to Lieutenant to Coordinate, Supervise,

schedule (5) officers additional officers

• Daily Processing of approx. 100-200 Parking or Building request forms for access to

gates and doors

• Weekly System Audits and Reports, in charge of removal and storage of terminated

employees and new hire date input

B aylor College of Medicine Houston, TX Receptionist/

T enant Services

P romotion (Lead Officer) Dec 2011 – Feb 2014

A BM Security

• Answered questions and disseminated information to the public and staff. H IPPA

t raining due to type of medical documentation stored on property.

• Experience in controlled access systems, investigative procedures, incident report

w r it ing, and customer service

• Answered high volume calls using a multi-line phone

• Trained new employees on policies and procedures

P rofessional Civil P rocess Houston, TX Scanning /

I ndexing Operator

H ouston School of Clerical Arts 6 months I n te rnship Dec 2012 – May

2013

• Daily Preparing and Scanning of Child Support Cases and other Legal Documents

• Image Control and Quality Check via (I-screen and Adobe PDF)

• Electronic Filing

• Created Transmittals for multiple revisions such as: Rev AXOO, AXO1, AXO2

• Created barcodes for documents using Dymo Label Writer

• Coordinating the daily schedules of Har r is County process servers

ED UCAT ION

2015-Document Control Training Course- Trainer Aimee Ismailia - BHP Billi ton

American In tercontinental University – Part-Time Student

Criminal Justice Student/Assoc. Pr ivate Investigations

*Cur rently working towards degree

Houston School of Clerical Ar ts

Law Clerk- Through Workforce Houston

Westside High School

Graduate 2004 – Diploma

Licenses/Certificates

CPR/Fi rst-Aid certified Exp: 2016

2 Securi ty Supervisor Certificates

1 valid Security L icense Exp: 2017

H igh-Rise Building Fi re Safety T raining Exp: 2016

M id-Rise Building F i re Safety T raining Exp: 2017

Central Plant T raining Completed: 4/2015

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