Customer Service School
Resume:
Yael Diamond-Idler
Brooklyn, New York 11210
E-mail: *************@*****.***
INTERNSHIP
Yeshiva of Flatbush Elementary School
Brooklyn, New York
September 2010-June 2011
Supervisor: Leah Angert, MSEd
. Conducted functional behavioral assessments and implemented
behavioral intervention plans.
. Evaluated many different children using a wide variety of different
psychoeducational tests and measures.
. Collaborated with teachers, parents, therapists, social workers and
school administration.
. Led year-long research on bullying.
. Individually conducted social skills groups for children who are from
divorced families.
. Worked on IEP's and attended IEP meetings.
EXTERNSHIP
P.S 222-Katherine R. Snyder School
Brooklyn, New York
September 2009-June 2010
Supervisor: Judith Radin, MSEd
. Learned how to properly utilize different assessments.
. Attended PPT meetings to help determine a child's needs, as well as
helped to write goals for children.
. Counseled children with difficulties, including children of different
ethnic backgrounds and cultures.
RESEARCH EXPERIENCE
Henry Viscardi School
Albertson, New York
September 2008-June 2010
Supervisor: Carol Goossens
Focused on two specific projects
. To create independence amongst disabled children.
. To help disabled children improve their vocabulary through the
use of word recognition.
EDUCATION
Brooklyn College, CUNY
Brooklyn, New York
September 2010- June 2011
Major: Advanced Certificate in School Psychology
Brooklyn College, CUNY
Brooklyn, New York
September 2008- June 2010
School Psychology Graduate Program
Major: Masters in Education
Brooklyn College, CUNY
Brooklyn, New York
September 2005- June 2008
Major: Bachelors of Science, Psychology
WORK EXPERIENCE
Xchange Telecom
Brooklyn, New York
December 2012-Present
Tel Aviv, Israel
Regional Customer Service Supervisor in Israel.
. Ensured customers were satisfied with their telephone service.
Love English Gan
Tel Aviv, Israel
August 2011-May 2013
. Taught and was responsible for the wellbeing of preschool age
children.
. Helped form lesson plans.
Fresh Start Training Program
Brooklyn, New York
September 2008- June 2010- Secretary/Computer Tech
. Helped displaced homemakers, widowers, single or divorced parents
with job placement.
. Helped develop programs to further assist the clients.
Sephardic Community Center
Brooklyn, New York
September 2007- June 2008- Substitute Teacher
. Responsible for and attending to the needs of young children
. Taught students daily lessons
LICENSURE/CERTIFICATION
. Completed Praxis II-School Psychologist Exam
. Certified in CPR and First Aid
. Certified in Child Abuse and Violence Protection
PROFESSIONAL ORGANIZATIONS
. Member of the National Association of School Psychologists
COMPUTER AND LANGUAGE SKILLS
. Proficient in using all Assist and computer programs for testing in
School Psychology
. Proficient in all areas of Microsoft Office
. Proficient in the comprehension of the Hebrew language
REFERENCES
References available upon request
Contact this candidate