Manager Customer Service

Mauricio Cevallos ***************@*****.***

**** ************ ****** **** • Lincolnton, North Carolina 28092 • 704-***-****

Profile:

Customer service driven individual that is bilingual. Adaptable to change, and able to

work in a fast pace office. Excellent work ethic with the ability to work independently

and in a team environment. Seeking new challenges in the Management, HR or related

position that offers opportunities for advancement.

Summary of Qualifications:

● Knowledge of Microsoft Windows, MS Word, MS Excel, MS Access, MS

PowerPoint.

● Operation Manager.

● Oversees multiple Accounts, maintaining relationship with clients.

● HR duties, Recruiting, Hiring, Interviewing, Disciplinary process.

Education:

Universidad de Las Ciencias y Arte de Costa Rica

Law School,

Employment History:

Cavalier Services - Charlotte, Charlotte, North Carolina

Area Manager. (Facility Services) 2014.

Budd Group – Charlotte, Charlotte, North Carolina

Operation Manager (Facility Services), 2008 to 2014

● Oversees multiple accounts.

● Responsible of the Recruiting, hiring, training of new employees

● Responsible of keeping good relationship with the client, Manager.

● Responsible for the quality inspections

● Responsible for the inventories, supplies, equipment, etc.

Diversco, Charlotte, North Carolina

Account Manager at Lance, 2007 to 2008

● Responsible of the Recruiting, hiring, training of new employees

● Responsible of keeping good relationship with the client, Manager.

RENISA, International, Costa Rica and Nicaragua

General Manager (owner), 2004 to 2007

● Responsible of the full operation

● HR duties.

Autotransportes QD, Costa Rica,

General Manager, 1999 to 2005

● Responsible of the full operation

● HR duties.

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