Customer Service Sales
Resume:
LISA M. LYNCH
Foxboro, MA *****
***********@*****.***
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OBJECTIVE:Motivated professional seeks a sales/marketing position in the senior care market with an organization
offering stability, challenge and the opportunity for advancement.
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DIRECTOR OF ADMISSIONS
LONG-TERM HEALTHCARE / CLIENT & RESIDENT RELATIONS / EXECUTIVE PRESENTATIONS
Enterprising, results-driven professional with solid business acumen offers comprehensive background in accelerating
sales, revenue, service, and operational goals in the long-term healthcare and rehabilitation industries. Patient-focused
leader skilled in offering superior resident care to diverse clientele. Expertise in establishing goals, implementing effective
work processes, building client relationships, and delivering quality customer service. Insightful strategist with solid
understanding of sales principles needed to drive organizational profitability. Caring professional with consultative style,
keen client assessment aptitude, and negotiation skills. Relentless networker with strong ability to acquire, retain, and
expand client relationships. Adaptable team player quickly establishes rapport and cultivates relationships with clients and
team members. Articulate communicator with superior interpersonal, verbal and written communication skills. Reputation
for strong work ethic and reliability.
PROFESSIONAL HIGHLIGHTS:
• Consultative Sales • Business-to-Business Sales • Client Relationship Management
• Strategic Planning • Expenditure Control • Budget Management & Forecasting
• Executive Presentations • Resident Need Assessments • Contract Management
• Negotiations • Organization/Prioritization • Regulatory Compliance
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PROFESSIONAL SUMMARY:
• Leveraged organizational and strategic planning skills to drive admissions and overall organizational profitability in
skilled nursing home industry.
• Focused on marketing multiple skilled nursing facilities to doctors, discharge planners, managed care nurses and
home care agencies.
• Coordinated and conducted meetings to evaluate potential residents' ongoing care needs as well as insurance status.
• Provided guided tours of facilities for families of new/potential residents.
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PROFESSIONAL EXPERIENCE:
Commonwealth Communities, Stoughton, MA 1994 - 2003
Admission Liaison/Director of Admissions
Mariner Healthcare, Boston, MA 1991 - 1994
Admission Coordinator
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EDUCATION:
North Adams State College, North Adams, MA 1990
Bachelor of Science in Business Administration
GPA 3.0
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CERTIFICATIONS:
Scott Certified Pilates Instructor 2013
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SKILLS: Proficient in Microsoft Word and Pages.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate