Manager Software

David G. Green

*** ********* *****, ****, ** ****2

Home: 919-***-****; *********@**.**.***

OBJECTIVE: An Operations Manager Position

SKILLS: Quality Assurance, Project Management, Operations Management, Safety, Manual Testing,

Agile, Scrum, Waterfall, Process Improvement, Production Supervisor, Attention to Detail, Analyst for

Tracking and Reviewing Financial Reports, Text Editing, Bug Tracking and Prioritization, Change

Management, TargetProcess, FogBugz Customer Support, Problem Solver, Facilitation,

HIPPA/HiTech Compliant Environment, Website Testing, Coordinate with International Companies,

Billing Software Testing, SDLC, Windows OS

WORK EXPERIENCE:

QualityAssurance, Project and Program Management/InspectionXpert Corp Mar 2014-Mar 2015

Produced and tested the company’s new manufacturing quality software, QualityXpert.

• Managed developmental priorities for four developers including one offsite. Navigated project through from

conceptual demo shell to soft-launch.

• Tested the product and managed the bug list. Set bug fixing priorities. Used TargetProcess bug tracking software.

• Scheduled and tested all builds.

• Performed product demonstrations and created presentations and other training material for the sales department

Operations QA, Analyst and Process Improvement/Ateb, Inc. Jan 2011-Oct 2013

Coordinated and streamlined the Operations departmental procedures with the Development, Sales and Analytics departments in an

HIPPA/Hitech compliant environment. Tested the implementation and regularly analyzed weekly, monthly & quarterly Internal,

Customer and Financial reports for the many different types of calling campaigns run.

• Led process improvement effort for the patient messaging group as it regarded outbound calling for

pharmacy chains and pharmaceutical companies. Effort included mapping process steps, improving

communication points, identifying needed checkpoints and status reports.

Led a cross-functional team to map processes for the Inbound Calling group. Processes such as

•

Request for Information, Request for Estimate, Request for Data, and Project Kickoff were mapped

for programming with Ultimus software.

QC'd the new automated weekly, monthly, and quarterly campaigns status reports as well as the

•

financial internal and customer monthly and quarterly reports.

Analyzed daily, weekly, monthly and quarterly campaigns status and financial reports for accuracy

•

and to ensure each campaign was running correctly.

Quality Assurance Manager; Icarus Studios/Fallen Earth LLC Oct 2007-Apr 2010

Projects within department included: Fallen Earth, Fallen Earth Blood Sports, Dexter iPhone game, Fallen Earth iPhone App.,

internally developed billing software, company websites, CSR tools, company generated demos, ESRB package submissions, ingame

promotional items, tech support to potential investors/clients, computer preparation for demos/shows.

• Setup the QA department. Interviewed and hired all direct reports. Identified and requested specific

computer equipment for the QA Lab.

Tested and approved the in-house developed credit card acceptance software. This included

•

appropriate tax application for NC residents and discounts for multiple purchases.

Assigned personnel to and participated in the ongoing Sprint teams (used the Scrum method of agile

•

software development). Reviewed the bug list, tested, opened and closed bugs as necessary using

FogBugz tracking software and Bugzilla, and helped evaluate and respond to player generated bugs.

Provided games’ development progress evaluations. Tested and approved the games’ master DVD and

•

production silvers. Edited the games manuals.

Conducted daily interactions with the various departments (Content, Art, Client Side Programming,

•

Server Side Programming, Scripting, Customer Support, PR & Marketing, and Networking) to

discuss specific bugs, upcoming builds, tests, deadlines, and publicity campaigns.

CDV USA, ViOS, Inc., Interactive Magic, Inc.: Performed Quality, Customer Assurance and Producer Roles for these commercial

box and web-based software companies:

• Scheduled the code builds. Managed the bug reports from both internal and external testers. Set the

priorities for bug fixes by the programmers based on schedule milestones, functionality of specific

areas of the code and upcoming demonstration requirements.

Produced, tested and approved the game masters and production silvers for approximately 80 PC box

•

game releases and over 10 jewel case releases. Prepared and submitted ESRB packages. Captured

ingame screen footage and screen shots for promotional material. Edited the games manuals.

Provided limited tech support.

In addition to the US versions, tested many German versions as well as several Spanish, Italian and

•

French box game versions. Coordinated the bug list priorities with developers for these products that

were located around the world; US (LA, Seattle, Boston, Austin, Alexandria, Dallas, Salt Lake City),

Canada, Estonia, Russia, Ukraine, Hong Kong, Austria, UK, Poland, and Germany.

Evaluated potential new products, tested and provided bug feedback on all signed products, created

•

master CDs for most products including the addition of SecuROM and Tages.

Chaired the Change Control Board. Oversaw discussion concerning possible code changes and

•

recommended feature enhancements. Tracked inclusion of the approved changes.

Tested and approved the in-house developed credit card acceptance software.

•

Planned and implemented the creation of the software testing and tech support departments. This

•

included all hiring and equipment purchasing. Additionally solicited and managed volunteer external

testers.

GKN Automotive, Inc., United States Navy: Additional Former Employers for which I performed

Operations, Training, Safety, Manufacturing Production, Administration/Legal, Facilitation and

Process Improvement functions.

EDUCATION: United States Naval Academy; B.S. in Operations Analysis

Contact this candidate