Administrative Assistant Customer Service

Summary of Qualifications

. Knowledge of how to use office equipment such as fax and photocopy

machines, scanners and telephones

. Ability to speak clearly and fluently while answering phone calls from

clients

. Skilled in drafting emails, letters, memos and official activities

. Apply diplomatic etiquette when solving customers' problems

. Comfortable to work with staff, supervisors and managers

. Ability to handle multiple projects and job prioritizing, with

attention to details

. Good knowledge of time-management and clerical tasks

. Thorough knowledge of the internet, MS Office Suite, database

management and operating systems

TECHNICAL SKILLS

. Typing 50 WPM

. Data Entry

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Outlook

. Customer Service

. Multi-Tasking

. Cashier

. Bartender

WORK EXPERIENCE

Convergenz,LLC / College Board Washington, DC

Dec 2014

Administrative Assistant (Temporary Assignment)

- Maintain filing and storing system for official documents

- Fax, scan and photocopy official documents

- Multitasking projects and job priority

Randstad/American Psychological Association Washington, DC

Dec 2012 to Jan 2013

Data Entry/Administrative Assistant (Temporary Assignment)

- Worked with custom-made software (ISI) that allows the user to publish

various articles and documents, proof- read and makes any necessary

changes as needed

- Frequently used HERMP, an input system similar to Excel that

calculates the lasting (up to 5 years) impact of the article or

document to see if it relevant to today's reader or outdated

- Utilized Microsoft Suite and Adobe for enormous projects

- Compile, sort and verify the accuracy of data before it is entered

- Compare data with source documents, or re-entered data in verification

format to detect errors

- Receive and answer phone calls and emails

- Storing, organizing and managing files

Long Fence & Home Beltsville, MD

Sept 2012 to Oct 20112

Canvasser

- Door-to-door prospect homeowners for in-home estimate

- Record prospects information neatly and accurately

- Explain the company services and persuade the individuals to become

involved

Children International Washington, DC May

2012 to Jul 2012

Administrative Assistant/Fundraiser

- Answering phone calls for the office

- Utilizing Microsoft Suite for enormous projects

- Traveling to several companies to raise money for children

- Planning and scheduling meetings for the management team

- Storing, organizing and managing files

- Type, edit and proofread documentation

Crossland High School Temple Hills, MD

Feb 2009 to Nov 2009

Office Assistant

- Fax, scan and photocopy official documents

- Assist with special projects under the Head Secretary

- Receive and answer phone calls and emails

- Maintain filing and storing system for official documents

- Reduce the work load of the head secretary by taking on small

responsibilities

- Greet parents/visitors and direct them to the respective faculty

member

StarBucks Washington, DC Jun

2008 to Oct 2008

Barista/Cashier

- Provide quality beverages, whole bean, and food products consistently

for all customers by adhering to all recipe and presentation standards

- Follow health, safety and sanitation guidelines for all products

- Follow Starbucks operational policies and procedures, including those

for cash handling and safety and security, to ensure the safety of all

partners during each shift

- Maintain a clean and organized workspace so that partners can locate

resources and product as needed

- Monitor and maintained inventory conducive of Starbucks marketing

standards

- Train other team members using existing organizational methods

Volunteer Service

Marlow Heights Community Center Marlow Heights, MD

- Clerical duties

- Assistance with parties

- Food Bank for Thanksgiving

- Assisting with afterschool activities for pre-scholars and

Kindergartners

EDUCATION

Prince George's Community College Largo, MD

In Progress

Currently earning Major in General Law and minor in Accounting

GPA 3.2 out of 4.0

Crossland High School Temple Hills, MD

Oct 2008 to Jun 2010

GPA 2.4 out of 4.0

Contact this candidate