Clinical Research, Administrative Assistant
Resume:
JOYCE M. SOLOMON
Newport News, VA 23602
C. 610-***-**** H. 757-***-****
************@***.***
SUMMARY OF QUALIFICATIONS
Professional Clinical Trial Assistant with clinical research and significant office expertise, possessing excellent leadership, problem solving, and relationship building skills. Take pride in being organized and efficient,
developing new processes, and managing teams. Also work well remotely in virtual environments.
Areas of expertise include:
Microsoft Office Suite, Webinars, eRoom, Sharepoint, Outlook Internet/Email proficiency.
Computer Operations:
Software: EDMS, SMS, Allegra, IMPACT, GCE, ARIBA, CTMS, Electronic claims, EMR
(Electronic Medical Records).
Clinical Trial Support, Protocols, 1572s, Financial Disclosures, CDAs, Informed
Clinical Study:
Consents, Regulatory document submission, Site Communications, Good Clinical
Practice (GCP), Clinical Trial Agreements
Accounts Receivables, Accounts Payables & Collections of past due accounts
Accounting:
Corporate Events & Meeting coordination, facility logistics, travel arrangements
Event Management:
70 wpm / Transcription Typing:
Front desk receptionist, medical terminology, insurance & patient billing proficiency
Medical Office:
Excellent communications and people skills
Customer Service:
EDUCATION
BS Healthcare Administration, Peirce University, Philadelphia, PA – Anticipated May 2016
AAS Business Administration, Peirce University, Philadelphia, PA -- June 2011
MEMBERSHIPS/CERTIFICATIONS
Human Subjects Research Curriculum, CITI Collaborative Institutional Training -- August 2013
(GCP) Good Clinical Practice Curriculum, CITI Collaborative Institutional Training -- August 2013
PROFESSIONAL EXPERIENCE
RIVERSIDE HEALTH SYSTEM, Newport News, VA July 2013 – Present
Research Support Coordinator
Provide regulatory support for clinical trial submissions to local and regional IRBs by collecting 1572s, Financial disclosures, CVs, licenses and signed regulatory documents from study personnel, serve as a liaison for remote clinical research coordinators and director of Clinical Trial Operations for Neurology, Oncology, Cardiac and Geriatric research protocols, coordinate study start up activities, assist with invoicing patient visits to sponsors, set up protocol budgets in CTMS, apply payments for site visits according to the CTA, monitor accounts receivables,
Collect past due receivables from Study Sponsors, maintain study site information in CTMS, import study protocols, informed consents and credentialing documents into CTMS, communicate effectively with study site personnel, vendors, internal staff and external clients, coordinate monthly research staff meetings, provide facility logistics, manage director calendar, coordinate departmental moves, maintain office supplies, conduct webinars/teleconferences, and provide administrative support for Director of Research & Discovery.
Key Achievements:
-- Implemented financial management process to decrease past due accounts receivables of Clinical Studies.
-- Facilitated installation of Clinical Trial Management System (CTMS) and trained all end users
-- Coordinated move of Administrative Office from Williamsburg to Newport News acting as a liaison for Information Systems, Telecom and several outside vendors
AMERICAN COLLEGE OF RADIOLOGY, Philadelphia, PA Nov. 2011 – July 2013
Clinical Project Specialist
Provided Clinical Project Support for Sr. Director of Clinical Trial Operations and several oncology research protocols, communicated effectively with study site personnel, vendors, internal staff and external clients.
Facilitated data & safety monitoring quarterly strategic meetings, supported clinical grant submission requests to National Cancer Institute for project funding, managed quarterly off-site national conventions, facility logistics, event
coordination, meeting planning, study team minutes, expense reports, travel arrangements, managed Director calendar, maintained study site information in CTMS, organized scientific leadership committee meetings, set up
webinars and teleconferences.
Key Achievements:
-- Coordinated and set up quarterly national Strategic Leadership Conferences in Boston, Florida, Arizona, and Washington which produced funding from the National Cancer Institute and several other foundations.
-- Developed Lunch & Learn workshops for staff teaching advanced skills in Word, Excel, PowerPoint and Outlook which implemented department efficiencies and processes
WYETH PHARMACEUTICALS / PFIZER RESEARCH, Collegeville, PA Jun. 2001 – Nov. 2010
Administrative Specialist
Reviewed Clinical Study Files in Electronic Document Management System to ensure study file records were
complete, assisted with investigator recruitment, reviewed Investigator Data in IMPACT, submitted and coded study documents for Records Management and coordinated with CRO the setup of Pediatric Investigator Meeting.
Provided support for both GI Metabolism and Oncology Therapeutic areas. Administrative duties were as follows:
scheduled global meetings, video conferences, teleconferences and uploaded documents in eRoom. Maintained VP and Director calendars, expense reports and made travel arrangements. Also ordered new equipment and technical applications for new employees, maintained Wyeth Intranet and updated department directories.
Key Achievements:
Managed the set-up of the 63-person Clinical Trial Support Department, which allowed the Director to concentrate on developing Trial Support Managers and innovative processes for the group.
Facilitated the new employee hiring process including screening resumes, scheduling interviews, conducting
departmental orientation, and training new employees on applications.
POTTSTOWN MEMORIAL MEDICAL CENTER, Pottstown, PA Sept 1999 – May 2001
Medical Secretary, Home Care Department
Organized and created pleasant workflow for department by providing administrative support to the Home Care staff and Supervisor. Greeted visitors, completed patient Medicare 485 certifications and verified patient insurance.
Triaged calls, conducted Internet research, ensured physician follow up, and admitted and discharged patients into home services. Promoted into this position from a Unit Clerk.
Key Achievements:
Developed patient admission form for Unit Clerks, which was implemented hospital-wide reducing the amount
of time it took to assign emergency room patients to a floor for patient care.
Cross-trained as Unit Clerk in Emergency Room, Critical Care Unit and O.R. Unit.
FOUNDERS HEALTHCARE, INC., Reading, PA Feb 1995 – Apr 1996
Billing Coordinator
Conducted insurance and patient billing, electronic claims, collections of past due accounts, monitored monthly A/R
report, and trained new Billing Clerks.
Key Achievement:
Instituted a training program for all new Billing employees, which created cohesiveness with the teams and
provided clear direction for new employees. Also assisted with the reduction of patient past due accounts by
creating a collection process of aged monthly insurance claims.
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