Steve O. Swanson

**** **** ******, ****** **** **349

Home: 319-***-****

Summary

Focused and dedicated sales professional motivated to provide superior customer service and drive sales through cold

calling, referrals and strategic outside marketing activities.

Highlights

Current Life License for the State of Iowa. Current Accident & Health License for the State of

Iowa.

Accomplishments

My strong work ethic and a focus on customer acquisition has allowed me to excel in every sales endeavor I have

undertaken.

Experience

Debt Settlement Manager/Credit Counselor

May 2010 to January 2015

Heartland Credit Restoration - Hiawatha, Iowa

Negotiated with banks and collection attorneys on a client's behalf to settle judgments, repossessions, and

charge off accounts to improve their credit standing.

Improved client credit reports by deleting derogatory accounts when possible, improved credit scores, and

reduced delinquent balances owed by hundreds or thousands of dollars as part of full settlement negotiations.

Maintained an 87% closing efficiency for settlements that all parties agreed to.

Targeted credit education toward clients that wanted to purchase an auto or house.

Sales & Finance Manager

October 2001 to May 2010

Hutton's RV Center - Urbana, IA

Supervised 11 dealership employees. Trained and assisted a sales staff of 4.

Negotiated and closed all sales for the dealership with attention to cost line.

Responsible for completion of all necessary paperwork on each sale.

Sold ancillary products. Averaged 79% closing on motor home extended warranties and credit insurances.

Opened and closed dealership in the owner's absence during winter months.

Assisted the owner in selecting, purchasing and managing dealership inventories.

Assisted in parts and service as necessary.

Finance Manager

September 1999 to October 2001

Satterlee Motors - Marion, IA

Responsible for all purchase agreements and finance paperwork.

Determined credit placement for credit challenged customers.

Assisted sales staff and sold cars when necessary.

Sold extended warranties and credit insurances.

Opened and closed the dealership when the owner was not available.

Handled collections and repossessions as required.