Customer Service Administrative Assistant

yolanda taylor

**** *********** ****** ( DESOTO, TX 75115 ( 214-***-**** (

******.*******@*******.***

Executive Administrator

Degreed Executive in Communications, offering a 14-year career

distinguished by commended performance and proven results.

Extensive background in accounts payable, professional staff duties, and

records(Medical and Data)

Professional Skills

Customer service Word-processing

Visio/Access Proofreading

ICD-9/CPT coding/FSC Ten-key by touch

Interpersonal/Organizational skills Spreadsheets

Microsoft Business Solutions Type: 65-70 wpm

(Solomon) GroupWise/Outlook

Manage My Paper (Centricity) Accounting/Accounts Payable/Kronos

Medical Transcription/Dictaphone PC Skills/SharePoint

Deltek Word/Excel/PowerPoint

Professional Experience

CGS Administrator - Dallas, TX

Customer Service Advocate, July 2012 - December 2013

Electronic Health Record Information Center that validate protected health

information and release payment information to providers and hospitals.

kEY RESULTS:

o Guide eligible professionals and eligible hospitals through the

Registration & Attestation System.

o Provide consistent and accurate information utilizing CMS approved

scripts and other educational resources.

o Consistently exceeds standards, guidelines and expectations.

o Very high call volume.

o Received Star Performer award for outstanding performance for October

2012 and May 2013.

ACS-Xerox - Dallas, TX

Transaction Processor, May 2010 - February 2012

Imaging Chase, Bank of America and Wells Fargo documents at a high

production of 1066 documents or greater daily with a 1.45% error rate or

less weekly.

KEY RESULTS:

10 key by touch mortgage documents to the specified folders as required.

Data entry and internet research tasks.

Qc'd image prep work before sent out to the client (Fannie Mae)

Quality production 96%

Medical edge - Dallas, TX

Administrative Asst December

2007-October 2009

Maintained, updated and revised excel spreadsheets for the Department of

Specialty Registration and all other related administrative duties for the

department.

Key Results:

Build several spreadsheets to process and separate different data that was

sent out to several medical insurance companies.

Prepped and indexed claims for processing.

Opening and distributing US and inter office mail.

Made sure work was at a steady flow using Groupcast/Flowcast system.

TD Industries - Dallas, TX

Accounts Payable Representative, January

2006-April 2007

Provided account support to the Facilities Division.

Key Results:

Microsoft Office Business Solutions experience in Solomon for vouching

invoices, debit/credit adjustments, pre-payments and price variances.

Requesting the required 1099, certificate of insurance and tax

identification information to set-up a new vendor.

Made sure there was an authorized signature from the appropriate project

manager for purchase order limits.

Contacted various vendors to receive past due invoices in order to process

payment and review the check preview report weekly for check processing.

Processed timesheets for Facilities Division.

Reviewed, approved and processed employee expense reports, training

reimbursements and check requests.

ut southwestern - Dallas, TX

Senior Administrative Assistant, December

1999-September 2004

Provided basic clerical, accounting & administrative support to the

department of Pediatrics.

Key Results:

IDX experience in entering charges and payment posting, collecting

payments, obtaining referrals for patients and registering patients.

Booked travel arrangements for doctors to attend medical conferences and

seminars.

Scheduled department meetings bi-weekly and monthly.

Maintained and balanced sub-ledger reconciliation accounts for 125 doctors.

Medical transcription and medical billing.

Tracked daily cash/check activities and inter-department transactions.

Experience in accounting and purchasing and perform on special projects as

instructed.

Education & Certifications

PRAIRIE VIEW A&M UNIVERSITY - PRAIRIE VIEW, TX

Bachelor of Arts (BA) in Mass Communications/Public Relations 1994

Of Note

. SKILLS IN MORTGAGE/REAL ESTATE

. Experience in medical field

. Experience in accounting (Accounts Payable/Receivable) (QuickBooks)

. Experience in medical billing and processing

. Experience in human resources

. Experienced Sr. Administrative Assistant

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