telecommunications clerical associate

WENDY AVILES

*********@*****.***

**** ****** ******, ***** ** 10461

347-***-****

Objectives

Seeking a challenging position in a fast paced environment, where I can utilize my skills and augment my knowledge.

Education

Monroe College Jan. 2011-Apr.2011

Incomplete Associates Degree Medical Administration

Ultrasound Diagnostics Apr. 1999-Dec.1999

Medical Assistant Certificate Medical Assistant

Saint Raymond Academy for Girls Sept. 1994-Jun.1998

High school Diploma

Experience

Morrisania Diagnostic and Treatment Center 1225 Gerard Avenue, Bronx New York

Clerical Associate/Telecommunications July 2014- present

• Serve as a primary operator for the telecommunications department utilizing the NEC/Zeacom Console.

• Greet callers in a professional manner and direct them to the proper person or destination.

• Facilitate telegram messages to patients when deemed necessary.

• Assist in contacting patients for reminder and/or courtesy calls when deemed necessary.

• Comply with HIPAA Guidelines when performing duties.

Third Avenue Radiology

2781 Third Avenue, Bronx New York

Front desk Receptionist Sept.2011-May 2013

• Greet patients upon arrival.

• Assist with registration and request required documentation such as referrals and insurance information.

• Verify insurance on the date of service and collect any required payments.

• Answer phone calls (patient/provider) with prompt and accurate information.

• Maintain patients medical record and provide it to the technician upon request or whenever deemed necessary.

Morris Heights Health Center 25 East 183rd Street, Bronx New York

Front desk clerk/ referral clerk Jun.2001- Oct. 2008

• Schedule appointments for patients with providers at our center and specialty providers outside of the center.

• Obtained authorizations for visits, transportation and radiology services with participating insurance companies.

• Answer the telephone and represent the company in a professional and businesslike manner.

• Verify insurance and register patients.

• Collect cash and apply payments to the patients account as needed.

• Translate for Spanish speaking patients upon request.

Contact this candidate