Dixie L. LoCicero
Orlando, FL 32826
*********@*****.***
OBJECTIVE: Desire a position where I can utilize my years of experience in
financial services, sales, management and training. I have an Associate’s Degree
in Business Management and would be interested in a management position.
SKILLS:
Training/Business Instructor Call Center
Microsoft Office Inside Sales
Management PowerPoint
Inside Sales Customer Service
LICENSES:
Life, Accident & Health Insurance
Licensed in: FL, IL, MN, MO, AZ, ID, ND, CA, HI, NY, SC, TN
EXPERIENCE:
Management:
April 2014 to Present: Aon Retiree Health Exchange (formerly Aon Hewitt
Navigators)
Managed work schedules and monitored my team’s daily activities.
Performed Quality Assurance checks on inbound and outbound calls.
Conducted training for new hires and also developed training for additional
subjects as needed.
Monitored daily appointments to insure calls were made in a timely manner.
Resolved escalations.
I was responsible for training/onboarding new hires, preparing new Benefits
Advisors for state licensing exam. As Business Instructor, I trained two classes of
25 new hires. Beginning in June, I managed a team of 12 advisors.
Training and Coaching
August 2011 April 2014: Aon Hewitt Navigators
While a Benefits Advisor, I assisted in training new advisors, providing coaching
and mentoring. My duties as a Benefits Advisor included calling retirees to present
needs assessments, recommend Medicare health insurance plans, guide through
applications, conducted enrollments in to plans and follow up with carriers to insure
that retiree had coverage for their health needs.
September 2010 August 2011:
Peer Coaching and Managing:
First American Funding LLC
Mortgage Loan Originator
Made outbound calls to solicit business for mortgage refinances and new
purchases. Entered applications and followed through to closing. Provided peer
coaching, assisting new loan originators to pass state and federal licensing exams,
trained and coached on mortgage sales.
July 2009 September 2010:
Office Manager for State Farm Agent:
State Farm Insurance
Staff Member: Made phone calls to solicit applications for various types of
insurance and banking products; customer service to current clients, marketing
events, networking. Assisted in hiring and training new team members.
December 2007 June 2009:
Team Manager
MetLife
Agent: Made outbound phone calls to solicit new business for insurance & security
products; serviced current clients, marketing events, networking. Assisted with
training new agents, including field sales and marketing events.
Feb 2006 December 2007:
Inside Sales Manager
S W Anderson
Managed inside sales department of five:
Inbound and outbound calls to provide quotes for various fastener products,
entered orders, invoicing, expediting. Also did sourcing for specialty parts.
References available upon request.