FRANCISCO SILVA DOLANDE

**** ******** ***** **, *********, NV 89074 (C) 619-***-**** acpefl@r.postjobfree.com

P rofessional Summary

Dependable experienced manager bringing willingness to take on added responsibility to meet tight deadlines. Enthusiast ic

team-player with a strong work ethic and problem solving skills. High performing. Experienced in hotel, timeshare and overall

sales. Driven to always exceed goals and expectations. Effective at multi -tasking. Building loyalty and long -term relationships

with customer and other associates is paramount. Results -oriented manager excelling in identifying customer needs and

providing solutions to develop existing accounts and to expand potential opportunities with new clients.

S kills

Revenue and profit maximiza tion Sales strategies

Strong interpersonal skills Strategic thinker

Resolution-oriented Well organized

Positive outlook Sales training

Bilingual in Spanish and Bi-cultural Goal-oriented

Motivated team player Accomplished manager

Strategic marketing Reliable

Natural leader

W ork History

07/2011 to 03/2015

Senior Sales and Marketing Manager

ResortCom International – Las Vegas, NV

Directed and coordinated marketing activities and policies to promote and increase our overall business with the purpose to

achieve and exceed our goals.

Increased overall timeshare sales year over year by 20% from 2011 to 2014.

Surpassed budget expectations from 2011 to 2014 in sales, revenues, timeshare sales and reservations made.

Increased overall timeshare sales from one individual program in 2011 from $86,000 in sales to over $2.1M in sales in

2014.

Increased reservation upgrades every year from $450,000 in 2011 to a total $1.2M in 2014.

Increased overall revenues by 20% within the first year as Sales and Marketing Manager.

Conducted daily training with sales, reservations and on site representatives to improve overall client satisfaction.

Responsible for hiring, training and performance evaluations for marketing and sales staff and superv ised daily

activities.

Directly supervised a sales force of over 40 sales associates .

09/2010 to 07/2011

Casino Sales Executive

Harrah's Rincon Casino – Valley Center, CA

Consistently met and exceeded sales goals by 20%.

Built strong client relationships.

Achieved 115% of monthly quota and increased Casino revenue to $400 K within three months.

Maintained and organized a customer database of over 1,100 clients regionally.

Created sales contacts with on - and off-premise accounts.

Contacted new and existing customers to discuss new promotions, hotel offers and other casino marketing specials.

06/2009 to 08/2010

Sales Executive

Pueblo Bonito Oceanfront Resorts and Spas – San Diego, CA

Completed daily outbound calls, up to 5 hours per day.

Maintained a client book of over 1000 travel agents in west coast region.

Increased sales volume by adding 300 accounts in the West Coast territory.

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Wrote sales contracts for Online Travel Agencies for specific pricing.

Prioritized tasks and projects to meet tight deadlines.

Prospected and conducted face -to-face sales calls with travel agents and agency branch managers throughout my

assigned territory.

Increased overall room reservations by 15% during first year .

05/2008 to 05/2009

Regional Sales Manager

Villa Group – San Diego, CA

Managed a portfolio of over 1,000 travel agent accounts .

Would conduct weekly sales calls to clients in territory.

Showcased new developments from the company's hotels and new products.

Identified prospective customers by attending numerous travel shows and following leads from existing clients.

Recorded accurate and efficient records in the customer database.

Helped develop an Online Certification program called "Villa U".

Kept detailed records of daily activities through online customer database.

Built relationships with customers and the travel community to promote long term business gro wth.

E ducation

2007

Bachelor of Science : Marketing

New Mexico State University - Las Cruces, NM

2007

Associate of Science: Tourism

New Mexico State - Las Cruces, NM

P ersonal

Pushing myself personally goes hand in hand with business success. I play competitive soccer, football and golf. I enjoy

hiking, fishing, traveling and high energy activities. I believe striving to be my best personally gives me the confidence a nd

drive to excel in business. I consider myself a family first person and will achieve all goals set personally and professiona lly.

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