Manager General

Raghad Yacoub Al agola

Mobile. 586-***-****

*********@*****.***

Professional Professional administrator with high level certificate from

Profile the world leading organization in administration (ISO

certified lead auditor).

Experience includes: design and improve Quality Management

system QMS (administration system, HR system included),

creating and implementing administration audit, evaluating

the effectiveness of the administration system.

Education Bachelor Degree in Computer Science (2002) University of

Mosul Mosul - Iraq

Skills/ ISO Lead auditor: head of the quality auditing team

Languages Administration: creating and developing administration

programs

HR: candidates interview, new employee orientation,

training and career

development

Secretary: Working with General manager and coordinate with

other managers

Computer: MS Windows, Excel, power point, Visio and

internet professional

Language: trilingual (English, Arabic and Chaldean).

Work

Experience Macomb smoke meet Macomb-Michigan

02/2015-Present Quality Assurance

Production line inspection

Testing the final product (water activity, weight check and

micro growth )

Releasing the final product pallets

Assuring the implementation of the GMP

Inspecting plant sanitization

IDI INC. Detroit - Michigan

04/2011-1/2015 Quality Assurance consultant /Volunteer

Designing the followings with the assistance of IDI quality

team:

HACCP (Hazard Analysis Critical Control Point)

GMP (Good Manufacturing Practices)

Food defense program

Customer complain

Product Recall plan

On Hold policy

Internal Audit plan

National Cable Industry SHARJAH -

UAE

01/2008-08/2010 Quality Assurance Manager

Revised and implement quality management system, manual,

procedures and related forms in line with ISO 9001

Standard.

Design company structure and job description with the

assistance of the related departments

Converted production procedures to a flowchart and prepared

new version of work instruction.

Designed and implement internal audit program, and follow

up and approve the corrective actions based on internal

audits.

Prepared questionnaire and conduct interviews for the job

candidates

Performed orientation, training and career path for the new

employees.

Followed up on pending orders with production supervisor.

Developed software as well as re-designed the tracked and

delivered.

Dubai Quality Award UAE-DUBAI

11/2009- 4/2010 Part Time Assessor

Study the case of one company (DQA Submittal of the

company)

Visit the company and complete the gaps analysis

Prepare the feedback report as per the requirement of DQA

Score the result as per (RADAR) scoring system

SGS Gulf Ltd. UAE-DUBAI

4/2008- 7/2010 Part Time Lead Auditor / Trainer

Prepare audit plan and reports

Conduct QMS Third Party audit for 9001 Certificate and

Re-Certificate

Prepare and Conducts Training courses

Some of the Location been visit for surveillance Audit and

certificate ( Dubai Court, technical dept. of Sharjah

municipality, Dubai land, Tiffany factory etc)

Gulf Adhesive Labels Factory ( GALF) AJMAN-

UAE

10/2006 - 1/2008 Quality Controller & Quality Analyst

Quality Controller:

Update and manage the integrated management system (quality

management system ISO-9001-2000, Environmental management

system ISO-14001-2007, Health& safety management system

ISO-18001-1999), and prepare the identification report.

Convert the production procedures ( core procedures ) to a

flowchart, and prepare work instruction instead of long

written procedure and put it in the work area

Prepare the internal audit program, check list and audit

report, NCR report and trace the problem to a suitable

corrective and preventive action.

Work with customer to assure their satisfaction by customer

satisfaction survey.

Perform the orientation and the Induction training for the

new employee according to the company structure

AGMEST Group

02/2005 - 09/2006 Executive Secretary / Internal Auditor

Executive Secretary:

Compose letters, correspondence and memos as delegated by

General Manager

Compile and analyze information from a variety of source to

prepare reports.

Schedule and coordinate arrangements meetings and

conferences.

Arrange Travel and Hotel booking for staff and guests.

Perform any task as delegated by General Manager.

Maintaining weekly and monthly activity reports

Internal Auditor :

Preparing AGMEST for ISO certificate by:

Data collection from AGMEST employees about their job

details

Studying AGMEST internal system & procedures

Revising the procedures for each process

Preparing flow charts for each procedure

Preparing Gap analysis for the internal systems

Implementing the proposed procedures

Employees training and preparing for External Auditing

Diwan Co. for construction and trading Mosul - Iraq

09/2002- 1/2005 Executive secretary

Compose letters, correspondence and memos as delegated by

General Manager

Schedule and coordinate arrangements meetings and

conferences.

Organize Travel and Hotel arrangements for staff and

guests.

Perform any task as delegated by General Manager.

Courses NOV-2009 Dubai Quality Award Assessor (EFQM Excellence )

Dubai- UAE

1/3/2006-1/7/2006 Cisco Academy /UK Baghdad - Iraq

IT hardware and software AL-MANSUR COLLEGE, Baghdad - Iraq

17/4/2006- 27/4/2006 SGS Co. / UK

Amman-Jordan

Lead Auditing ISO 9001 AGMEST Group head office,

Amman-Jordan

9/7/2005-14/7/2005 National Center / Iraq

Baghdad - Iraq

Basic accounting Course AGMEST Group head office, Baghdad

- Iraq

5/4/2003-17/4/2003 National Center / Iraq

Mosul - Iraq

ISO-9001 definition of ISO 9000 Building a Quality

management system

Diwan Co. head office, Mosul - Iraq

1/7/2002-15/8/2002 AL wamith office Mosul

- Iraq

visual basic applications AL wamith office, Mosul -

Iraq

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