Customer Service Manager
Resume:
SHERRI McDONALD IRVIN
Apartment 13
Sarasota, FL 34243
******@*****.***
PROFESSIONAL GOALS
To use the knowledge and strengths gained from a broad financial experience
to maximize profits and ensure financial stability for the company or
organization that employs me. In so doing I will provide excellent
customer service both inside and outside of the organization.
SOFTWARE
MS Word, MS Excel, MS Outlook, Quickbooks, Peachtree, Great Plains,
Filemaker Pro
EXPERIENCE
2015 TEMPORARY POSITIONS - Office Manager/Administrative Assistant
Automotive Sales - Internet, Event & Product Marketing,
Healthcare, Real Estate,
Legal, Insurance
2013 to 2015 PRINT1 DIRECT/FIRST EDGE SOLUTIONS, INC. - Transition
Specialist
Directed the transition of all client accounts and financial
accounts from PRINT1 DIRECT
to First Edge Solutions, Inc. Coordinated relocation efforts to
Milwaukee, WI.
1986 to 2013 PRINT1 DIRECT - Office Manager/Owner
Managed A/P, A/R and Human Resources for corporation
Managed all cash and check processing totaling $200,000 or more
per month
Financial statement preparation with CPA
Government and private sector bid and proposal management
Managed payroll, sales commissions, sales tax and budget
forecasting
Sourced and established corporate Management Information System
Managed data collection and billing for 800+ corporate accounts
Customer service director for a diverse domestic and
international client base
Market research, sales support, client database maintenance
Corporate proposals and advertising materials
Managed vendor contracts - evaluated prospective vendors
Organized monthly corporate meetings with clients and prospects
Sourced and managed employee benefits, maintained staff records,
authored employee manual
Interviewed and hired all employees and conducted performance
reviews
Directed quarterly staff training exercises
Coordinated all corporate travel
Managed all production inventory
Directed the company from $0 sales in 1986 to over $3.5 million
yearly in 26 years
1984 to 1986 Cross Systems, Inc.
Electronic Warfare Software Developer, Documentation Specialist
and Training Manager
FORSCOM/Fort McPherson Third Army Liaison - job specific details
classified
1979 to 1984 Lockheed-Georgia Company
Management Information Systems Developer/Analyst reporting to
President,
Budget and Forecast Analyst, Data Management System Developer,
Internal Auditor reporting to VP Finance
1976 to 1979 Sperry Univac Presentation Services
Graphic Artist and Documentation Specialist/Purchasing Manager
EDUCATION
1974 to 1976 Kennesaw State University, Business Administration,
Accounting, Journalism
Contact this candidate