Customer Service Representative

Jessica Cruz

Union City, NJ *****

Email: *******@******.***

Ph: 201-***-****

Objective: To obtain a position that will utilize and further develop my skills to contribute to the success of your company.

Education: Advance Central College, San Juan, Puerto Rico

High School Diploma August, 2011

Experience:

Wal-Mart Super Center, San Juan, Puerto Rico

Cashier/ Customer Service Representative June, 2012- June 2013

Consistently kept a positive attitude and enjoyed helping people

Maintained and balanced a cash drawer daily

Assisted customers in locating merchandise

Assisted with training new employees

Cyber Massager, San Juan, Puerto Rico

Sales/ Customer Service Representative January 2012- June 2012

Boosted sales revenue for a new product launch

Promoted and educated clientele on a new product and its benefits

Provided multiple presentations to attract and generate customer sales

Provided excellent customer service

Solutions Tele-Services, San Juan, Puerto Rico

Telemarketing/ Customer Service February, 2011- January, 2012

Provided Exceptional Customer service

Expertly promoted business solution through telesales

Maintained a strong 75% closing ratio on products and services

Handled customer complaints calmly and professionally

Further skills:

Bi-lingual (Spanish, English)

Excellent problem solving skills

Fast learner

Reference Available Upon Request

Contact this candidate