Sales Manager
Resume:
P.O. BOX ***(*****) nairobi kenya
cell PHONE +254********* email ********@*****.***
Simon ka riuki kamande
OBJECT IVE
Pursue a career that will utilize my interpersonal, communication, and
management and my joy of interacting with people & providing innovative
solutions, to contribute to the success of the organization.
To apply the knowledge acquired to bring about a profound change to the hotel
i ndustry.
PROFESSIONAL ISM
A strong theoretical background and substantial experience in the field of
Food and Beverage Sales and Service particularly in :-
• Food and Menu Knowledge
• Service Theory and Practical’s
• Hygiene and Nutrition
• Wine and Bar Knowledge
• Information Technology
• Customer Care
• Stock Taking
• First Aid
• Outside Catering
• Cocktail mixology
• Telephone Techniques
bio-data
DATE OF B IR T H : 10th August 1987
MAR I TAL STATUS : Single
NAT IONAL I TY : K enyan
LANGUAGES : Swahili, English
GEN DER : Male
H E IG H T : 5.8 F t.
WE IG H T : 67Kgs
REL IG ION : Ch r istian
CURREN T LOCAT ION : Nai robi, Kenya
CEL L P HO NE : +254*********
E MA I L : ********@*****.***
SKYPE I D : mossimo50
ED UCAT ION
P.O. BOX 342(00510) nairobi kenya
cell PHONE +254********* email ********@*****.***
• Sept 2006 – Dec 2006
K ENYA UTAL I I COLLEGE –Food and Beverage Service and
Sales basic Course (Certificate)
• MARCH 2001 - NOV 2005
OFAFA JER ICHO H IG H SCHOOL- O levels, Mean grade C-
(minus)
• JAN 1991 - NOV 2001
U MOJA ONE PR I MARY SCHOOL- (287 point)
WORK EXPER IENCE
JULY2014-JAN 2015
NAS SERVAI R
S EN IOR SALES PERSON/CASH I ER
Dut ies and Responsibilities
• Acquiring and effectively communicating responses to client’s
questions.
• Encouraged team effort and work.
• Confidently representing the company and adhering to all companies’
r ules and policies.
• Solving all the customers’ problems and complaints.
• Guest relating and ensuring comfort in within and above expectation
w ith all the clients that are entering our lounges and dinning in our
cafes.
• Promoting, upselling and suggestive selling the products and services
t hat are on offer.
• Coaching new sales associates on sales techniques and operational duties
• Placing/requesting orders and receiving orders as per the companies
guided rules and regulations.
• Arranging the products in a way that’s pleasing to the customers,
keeping in mind the first in first out rule.
• Stock taking and balancing the stock sheet before handing over.
• Handling all card, credit and cash t ransactions and making sure that
t he r ight due change and payment is made.
• Dealing with all priority card holders and letting them know what
t hey are entitled to once they enter our lounges.
• Handling all priority card t ransactions and making sure that they are
valid.
JULY 2012-DEC 2013
DAL LOYAU PAR IS
T H E PEARL QATAR
P.O. BOX 342(00510) nairobi kenya
cell PHONE +254********* email ********@*****.***
(CASH I E R/CAPTA I N WAITE R)
Duties and Responsibil it ies
• Communicating any retrains and hardships to the manager in charge
• Providing a friendly and personalized welcome to the guests
• Practicing suggestive selling and upselling so as to increase sales and
a t the same time increase guest loyalty
• Helps in increasing guest loyalty by offering quality service
• Taking orders and giving the guest the correct food and menu
k nowledge
• Provided accurate product information
• Upholding the companies positive values by being fast, efficient and
p leasant and polite always
• Providing courteous, personalize and friendly F&B service to guest in
a p rofessional manner and in accordance to the Restaurants
Standards
• Proactively acknowleged,greeted and assisted customers in the store
JAN 2010-OCT 2011
U N I T E D DEV E LOP M E N T CO MPANY
HOSP I TAL I TY DEV E LOP M E N T CO MPANY (QATAR)
( J U N IOR WAITER/CASH I ER I NG)
Duties and Responsibil it ies
• Ensuring the outlet is kept up to its standards(cleanliness &
observing the standards)
• Providing a friendly and personalized welcome for guests
• Overseeing the services in the restaurant
• Ensuring closing and opening duties are done
• Handing over issues relating to customers before leaving the premises
• Ensuring customer’s comfort in, within or above expectation
• Report to manager any usual recurrence or challenging encounter or
experience
• Understanding the company’s vision and mission while adhering to
t he company guided policies
• Encouraging team work
• Uphold the positive values of the company by being fast, efficient,
p leasant and polite always
• Offering attentive service to guests and adapting to any constraints
• Practicing suggestive selling to boost food & beverage sales, at the
same time increasing guests satisfaction
• Helps in increasing guests loyalty through quality service
• Taking orders and providing the guest with information through the
phone
JULY 2007-SEPT 2007
SAROVA MARA GAME CAMP
(TRA I NEE)
P.O. BOX 342(00510) nairobi kenya
cell PHONE +254********* email ********@*****.***
Duties and responsibilit ies;
• Service of food and beverages
• Setting and resetting the restaurant
• Up selling of house products
• Providing the guests with information
• Serving and billing the guests
• Stock taking
• Underwent a t raining course in the kitchen and was able to
work in the following sections:
-Saucier
-Bush breakfast
-Entrementier
-Pastry
-Butchery
-Vegetarian
-Larder
COMPUTER SKILLS
• Operating Systems: Windows 98, 2000, XP,Windows 7
• M icrosoft word, excel, and other Microsoft programs
• M icros-billing system
EXtra cur ricular activities
• Active member of the (Presidential Award Scheme) Kenya
• Awarded both silver and bronze certificate in the presidential
award scheme
• Awarded a certificate from Sarova Mara game camp as the best
t rainee of the month
• Awarded a certificate from Boeker food, safety and good hygiene
p ractices
personal interest and hobbies
• Hiking, Camping
• Socializing/Outgoing
• Listening to music
• Reading biographies
PERSONAL ATTR IBUTES and acheivements
P.O. BOX 342(00510) nairobi kenya
cell PHONE +254********* email ********@*****.***
• Excellent interpersonal and communication skills, Team player,
Confident, Hardworking, outgoing and a fast learner too.
• Achieving set goals and working att r ibutes.
• Flexible and receptive to new situations.
• Working in a situation calling for total dedication.
refereeS
M RS NAT HAL I E K HA I RAL LA H
RESTAURANT MANAGER
HOSP I TAL I TY DEV E LOP M E N T CO MPANY ( HDC)
CELL P HO NE +974********
E MA I L- nathaliekhai ******@********.***
M RS FAI T H M BAYA
GROUPS REVE NUE AND D ISTR IBU T IO N MANAGER
SAROVA H O TE LS (KENYA)
CELL P HO NE +254*********
E MA I L -*****.*****@************.***
M R SAMER MAJEE D
RESTAURANT MANAGER
H OSP I TAL I TY DEV E LOP M E N T CO MPANY
CELL P HO NE +974********
E MA I L- *****.******@***-******.***
PROF I LE P ICT URE
P.O. BOX 342(00510) nairobi kenya
cell PHONE +254********* email ********@*****.***
Contact this candidate