Regina Mask

*** **** ****, ******* ** *****

219-***-**** - acpebn@r.postjobfree.com

Professional Objective

I am a qualified customer service professional with over 25 years experience seeking a position within a

business environment. My experience includes previous supervisory and training positions. I am

dedicated to achieving customer satisfaction and successfully surpassing expectations, while being

committed to quality performance.

Experience

Insurance Overload, Agency Representative PresentNashville TN

Currently assigned to Benefit Communications Inc. (BCI) as a benefit counselor assisting various

company employees with insurance benefit options during open enrollment periods.

Obtained required FFM certification to assist members with the application process to seek cost

savings for medical insurance through the Marketplace.

CSC, Senior Customer Account Representative 2014 Nashville TN

Assigned to Prudential Insurance assisting policy owners, insurance agents and authorized

persons with insurance information.

Processed requests to update account information and submitted required documentation to

clients.

ITT Technical Institute, Representative 2013 2014 Nashville TN

Made outbound calls to individuals who expressed interest in continuing education.

Set appointments and conducted campus tours with prospective students.

Springleaf Financial Services, Customer Account Specialist 2011 2013 Hermitage TN

Completed loan cycle including application, credit verification and processing for customers.

Up-sold and cross-sold financial products and services to meet $50,000 monthly solicitation

goals for new loans and renewals.

SunTrust Bank, Customer Care Representative 2 2010 2011 Nashville TN

Recognized by bank for performing in top 6% of all call center employees by providing excellent

customer service. Met monthly goals of cross-selling financial products and services while

educating customers.

Successfully resolved customer account issues through research and problem resolution.

Additional Experience

NiSource 1990 - 2002 Merrillville IN

Accounts Payable Associate, Cash Management Associate

Gary National Bank (now Chase Bank) 1976 - 1989 Merrillville IN

Financial Service Representative, Night Proof Supervisor, Teller Supervisor

Education

University of Phoenix - Associates Degree, Business Administration

Licensing

Life, A&H insurance producer license. FFM Certification

Skills

n Customer service, Research and problem solving, data entry, computer literate, type 60 wpm.

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