Customer Service Sales

Beverly Barksdale

Bronx, NY *****

347-***-****

***************@*****.***

Experienced Professional, providing significant, efficient and quality service where I can

utilize my accumulative skills and talents; would be ideally suitable.

Retail Department Manager-Customer Service

MSOffice Suite Customer Service Organized

Sales Associate-Cashier Active Listener-Multitasker Approachable

Stock-Inventory Specialist Store Credits-returns-tracking Intrinsic Motivation

Shipping-Receiving-Price Scanner Conflict Resolution Communicator

Department Manager

• Manages retail associates; responsible for their schedules; reach 98% or above goal every

month; Examines checks for endorsements and to verify other information such as dates,

bank names, identification of the person receiving payments and the legality of the

documents.

• Processes checks after verifying that signatures are correct, that written and numerical

amounts agree, and that accounts have sufficient funds; calls major credit card companies

for approval; approve customers for company credit and increase their credit lines; be

aware of promotions and sales; process travelers checks; enters customers’ transactions

into computer to record transactions and issue computer-generated receipts.

• Makes sure all sales are entered correctly if not void and do over, credits laydowns, and

final sales; responsible for maintaining the sales as far cleanliness to increase sales .

• Computes and records totals of transactions using electronic cash register; establishes or

identify prices of goods and greets customers entering self-service store; issues receipts

refunds credits of change due to customers.

• Professionally handle incoming request from customers; reviews customers’ complaints,

verifies information and ensure that issues are resolved both promptly and thoroughly.

Employers

Marshalls Retail Outlet Shoe Clerk-Customer Service- Sales Associate 10/2014-present

Burlington Coat Factory Shoe Clerk-Cashier-Sales Associate 08/2013-

present

Loehmanns Shoe Department Manager-Cashier 02/2001-02/2014

Education

TCI College Major-Computer Programming-networking

MATRICULATED

Katherine Gibbs Major-Information Processing

CERTIFIED

St. Pius V High School Major-curricular studies HS

DIPLOMA

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