Customer Service Sales

Objective Marvin T. Allen

To join the team as Inside Sales Representative. I'm eager to put my

404-***-****

sales/technical skills to use inspiring customer loyalty, encouraging repeat

**** ******nt Ct

business, and building long-term positive relationships that will help increase

Jonesboro, Ga

revenue and promote savings.

30236, USA

Special Skills ********@***.***

• Directed sales business development center (BDC) daily operations in

prospecting internet leads, appointment scheduling and sales closing

for automobile internet sales department (Conyers Nissan)

• Provided leadership in facility start-up of plastic (hdpe) bottle

production, quality assurance, inventory control and customer

relations (Madras Packaging)

• Coordinated construction contractors, building inspectors, utility

services and vendors for all phases of restaurant build out and start up

(bw-3 Bar & Grill)

• Supervised manufacturing production teams in baked foods mixing

and packaging, shortening and oils bulk supply and soap making

operations (Proctor & Gamble)

• Supervised naval personnel in shipboard engineering department to

include 1200 psi steam propulsion, electric power generators and

freshwater distillation and auxiliary systems (US Navy)

•

Employment History

Internet Sales and Leasing Consultant: Hennessy Lexus Gwinnett (2014-2015)

• Prospect leads, appointment scheduling, closing and customer follow up.

Internet Sales and Leasing Consultant: Nalley BMW/ Nissan of Decatur (2011-

2014)

• Prospect leads, appointment scheduling, closing and customer follow up.

Claims Adjuster: Interstate National Dealer Services ( 2010-2011)

• Serviced client warranty claims for automobile, RVs, boats, motorcycles and

other power sport vehicles

Internet Manager: Conyers Nissan (2002-2010)

• Conducted training for internet sales department on CRM utilization, proper

phone call techniques, appointment scheduling and follow up

Operations Manager: Madras Packaging (1999 - 2002)

• Supervised daily plant operations to include production and warehousing

• Owner/Operator: bw3 Bar and Grill (1993-1999)

• Managed daily operations to include employee hiring and training, inventory

control, payroll and customer service.

•

•

Education

• US Naval Academy; Annapolis, MD

Management and Technology (1975-1979)

•

Added Value

• Conducted training for internet sales department on CRM utilization,

phone call techniques, product knowledge, appointment scheduling

and sales follow-up

• Owner-operator for food and beverage restaurant daily operations to

include employee hiring, training, inventory control, payroll and

customer service

• Qualified Engineering Officer of the Watch (EOOW) responsible

shipboard engineering qualification process, pre-deployment training

exercises and shipyard overhauls; received Engineering “E”

Excellence Award

• Prepared and presented daily operational briefings for Chief of Naval

Operations(CNO), Secretary of the Navy, foreign service officers and

congressional staff members

•

Charity/Volunteer Service

• Coached youth baseball – enhanced my patience and interpersonal

skills (1994-2001)

• Parent -Teacher –Student Association (PTSA), President (2005)

• Church school teacher (2011- present)

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