Customer Service Office

Michelle Westmoreland

Houston, TX 832-***-**** *********@***.***

SUMMARY

Customer Service / Receptionist Professional with 10+ years of experience in clerical and office

support operations. Highly Knowledge of customer service and clerical procedures and systems

such as word processing, managing files and records, greet visitors, screen calls, and other office

procedures and terminology. Strong ability to communicate information and maintain strong

customer service and satisfaction.

TECHNICAL SKILLS

Office Operations Maintain Conference Room

Filing & Sorting Customer Complaints Resolution

Faxing & Copying Order Lunches

Multiple-Phone Lines Reports & Memos

Mailing & Correspondence Scheduling & Appointments

SOFTWARE SKILLS

MS Office Excel Sap Outlook Internet Explorer

PROFESSIONAL EXPERIENCE

Driveline Retail – Online 2012 - 2014

Merchandiser

Maintain client objectives by ensuring secondary placements of product(s) are fully

stocked.

Shelf standards and conditions: authorization of items to meet client shelf schematic

standards.

Prepare for and respond to audits.

Accurate and timely paperwork and reports, recaps, timesheets, expense reports, etc.

Harris County -Houston, TX 2006-2012

Customer Care

Answered and placed calls to customers to manage accounts.

Provided customer support at upper level within call center assist customer service

representatives with escalated calls regarding violations, over charge, and several issues

requiring additional research.

Resolves product or service problems by clarifying the customers complaint, determining

the cause of the problem selecting and explaining the best solution to solve the problem.

Utilized analytical and research skills to resolve issues regarding customer accounts in

different cities within Texas.

Prepared product or service reports by collecting and analyzing customer needs

Served as liaison between customers and Texas toll road entities to provide best

resolution.

Contributes to team effort by accomplishing related results as needed

Attended refresher training courses in order to adapt to new system and procedural.

Maintain confidential and security of company information.

Marshall’s - Houston, TX 2006- Present

Cashier / Customer Service

Assisting customers with their returns

Generating high quality of service and sales along promoting company credit card.

Building member loyalty through great customer service skills as a consistent point of

contact.

Answer calls and transfer to appropriate departments.

Kronberg’s Flags – Houston, TX 2002 -2005

Customer Service / Sales

Handle responsibilities of maintain customer records by regular updating account

information.

Identify and resolve product or service problems by clarifying customer complaints.

Experienced and comfortable in conflict resolution.

Ability to multi-task and prioritize complex work load.

Processes and maintains quotes as needed using the current quote process.

Kronberg’s Flags - Houston, TX 2001-2002

Receptionist

Provide excellent initial contact for callers and office visitors

Responsible for answering and directing incoming calls.

Help various department personnel in back office as needed with filing.

Mailed, faxed, and arranged for delivery Received and placed telephone calls.

Ordered office supplies.

Scheduled and made appointments.

Weatherford - Houston, TX 1998-2001

Receptionist

Handle responsibilities of welcoming visitors by greeting them over the phone or in

person.

Responsible for answering inquiries and directing visitors to appropriate locations or

personnel.

Perform tasks of maintaining telecommunication systems.

Handle administrative and clerical work including faxes, couriers and filling forms.

Maintain proper track record of incoming and outgoing calls and submit the same to the

concerned person.

EDUCATION

General Studies

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