Customer Service Administrative Assistant

HAYDEE CANTU

***** **** **** **. *******, Texas *7049 832-***-**** **********@*****.***

PROFILE:

Directing and coordinating daily activities

Effectively resolving problems/troubleshooting

Developing a solid rapport with clientele and working team members

Strong Customer Service, Communication skills

CONCUR – Excellent Knowledge in Concur Travel and Expense

Computer literate MS Word, Excel, Power point, Publisher, Quick books Intermediate Level, JDE

Edwards, TRAC for payroll

Notary Public for the State of Texas Exp. October 27, 2016

Bilingual English/Spanish – Translate, Speak, Write & Read

AP/AR Basic Accounting

TWIC Card – Exp. August 3, 2017

Experience in Administrative Support Position

Management of large workload and ability to adapt to multiple customers and multitask

Professional communication style and demeanor

Ability to work independently when needed and manage continually changing priorities

Ability to organize travel arrangements, visas, and other company travel logistics as required

Highly organized and able to handle multiple priorities within a limited timeframe

Meeting organization experience

Strong teamwork skills

Self-motivated able to meet fluctuating demands of position

Ability to learn quickly

Excellent written and oral communication skills

Strong attention to detail

Proactive Approach, autonomy, and the ability to deal with time critical activities

EMPLOYMENTS:

CAPGEMINI US LLC. 1331 LAMAR ST., HOUSTON 4 CTR., HOUSTON, TX. (05/05/2014 – PRESENT).

Executive Administrative Assistant - 1331 Lamar St., HOUSTON 4 CTR., HOUSTON, TX, 77010

Financial Support – Continually Searches for cost reduction opportunities for the clients

Coordinates with American Express to reconcile any expense discrepancies

Assists in researching for charge codes

T&E expense submission via CONCUR

Coordinates sales tracking

Supports the eProcurement process by ensuring all supplies/services are ordered through GPS

Approves expense reports for the executive as delegate following company policies

Notifies internal client of out-of-policy expenses

Travel - Arrange business travel planning (domestic/international, hotel, car rental, etc.)

Calendar Management- Coordinate and/or manage daily calendar – scheduling and prioritizing

Communication Support – Answers Coordinates client engagement distributions based on schedule and

preferences.

Creates and maintain contacts list

Coordinates conference calls.

File record management per company policies

Meeting coordination – Determines most appropriate location and catering options

Reserves meeting space (internal and external), coordinates participants and develops timely

communications to participants.

Add details to meeting in OnBoard

Equipment troubleshoot – projects, networks, polycoms, VTC, printers, wireless, phones

Arranges onsite logistics support (catering, setups, etc.)

Coordinates in client/counseling team events and meetings

Deliverables support – Assists in preparation of client deliverables, proposal generation, etc

Proofreading

Coordinates collateral materials for brochures, mailings, industry related materials, etc.

General administrative: mail merge, mailings, copies, faxes, maintaining internal client files, etc.

Engagement Support – Large engagements may request an assistant be assigned and billed to

engagement. Engagement will prepare business case based on size and length of the project. Assistant

may support project rollins/rollouts, project coordination, company expenses for apartment, car rentals, etc.

while working closely with engagement team often at client site.

Office closings and Relocations - Assisting in packing and unpacking, purging and archiving file s,

coordination of change of address, creation of special postcards for office move, cancelling services.

Ad Hoc – Reception coverage,

LHRN (New hire orientation, new hire paperwork)

Performs general intranet/internet research requests

Acts as liaison for general firm standard software functionality

Contacts/Schedules recruitment

Performs tests with ITICS

Order office/kitchen supplies

Notarize all company documents as needed

KELLY SERVICES, INC., HOUSTON, TX. (MARCH 28, 2013 – 3/13/14) Temporary Assignment position.

ExxonMobil – 4500 Dacoma, Houston, Texas 77092

Administrative Assistant –

Provide Word Processing and Spread sheet support

Planning/scheduling of new hire logistics

Manage incoming/outgoing mail/ packages and Mail/package distribution

Manage group calendar, schedule meetings and audio conferences

Organize meetings/workshops for internal and external meetings/wor kshops

Coordinate Travel arrangements

Ensure proper processing of invoices, travel expenses, and purchase cards (P -cards) statements for group

employees

Order supplies/materials

Handle file management for the department, hard copies and LAN

Generate and manage request for IT software or hardware updates

Coordinate office moves

Reconcile invoices to P-card

Compose/Submit Expense Reports via Espeedbuy/Ariba

Notarize documents

Other duties as assigned commensurate with abilities, skills and knowled ge

STEWART & STEVENSON, HOUSTON, TX (04/2011 – 09/012).

Invoice/Billing Coordinator-

Order office Supplies for all of I-10 East Campus, Envelopes, Stationary, Business Cards

Notarize Documents

Greet Customers

Translate - For Potential Spanish speaking customers

Assist with monthly WIP reports and any other task as needed

JDE Edwards – Billing/Invoice

Customer Contact

Create Requisitions on JDE Edwards

Create P.O.’s for our vendors

Order parts

One Time buys – JDE Edwards

BURNETT STAFFING AGENCY, HOUSTON, TX. (10/2007 - 04/2011).

Payroll Clerk -

Submitted Payroll via Quick-books weekly for 200 employees

Answered phones, filed, faxed, updated employee files,

AP/ AR, Notarized documents as needed

Assisted Office Manager, Collections

Employment Counselor –

Assist customer in job search

Food Stamp orientations, TANF orientations

Assist job applicants register in workintexas for job search

Assist in creating resumes

Assist job applicants fill out applications

Input job applicant in TWIST, WORK IN TEXAS SOFTWARE

Develop a solid rapport with local employers

Translate for those Spanish speaking job applicants, Intake Eligibility specialist, resolve problems

Assist applicant with registration for Texas Employment benefits.

Administrative Assistant -

Answered phones, filed, faxed, pdf’d documents, administered drug test, and submitted TX Dps back

ground checks

Submitted Consumer Reporting Agency back ground checks

Assisted in recruiting duties, typed checks for Corporate Office as requested, mailed out payroll checks,

printed checks, sent in daily paperwork to corporate office

Assisted Area Managers as requested, sent out all memos and posters to all job site Superintendents

Monitored recruiting web site for resumes, signed in callers on sign in sheets, sent in Employment wage

verifications to corporate office,

Certification and tracking data entry in m-site system, updated forms as requested, ordered forms as

necessary, ordered office supplies, shredded all old applications and other paper work containing personal

information on non-hires.

Administrative Assistant –

Assisted with AP/AR

Created new job folders

Answered phones, typed up proposals, ordered office supplies via Internet, file, greeted customers

Distributed mail, and bank transactions

HARRIS COUNTY, PCT 2, COMMISSIONER SYLVIA GARCIA,), HOUSTON, TX. (5/2004 – 10/2007).

Assistant to the Director –

assisted the Executive Director in overseeing 8 Harris County Community Centers and the non - profit

Senior Program.

Assisting in the supervision of 86 employees, bank transactions, financial structure, time sheets, mileage

sheets, Fund raising, putting together events, dances and activities for the seniors.

Inputted deposits in Quick books, printed checks from Quick books, customer service, Harris County

budget and Senior Program budget, Accounts payable and receivables. Checked eligibility for applicants

for the transportation voucher program.

Analyzed proof of income and other documents provided by the applicant to make sure they met the

requirements for the program

Responsible for Petty Cash box, Performed safe audits at each center, Received and ver ified invoices for

material and services, processed checks as requested for approval, entered payments into QuickBooks and

reconciled monthly

kept all records of check requests, expenses, donations, bank transactions

Prepared sales tax certificates for vendors, scheduled appointments for executive director, coordinated

commissioner's quarterly board of directors meeting

Responsible for executive director’s expense reports, data entry of invoice batches for payment,

presentations of the senior program to different organizations

coordinated commissioner’s town hall meetings, trained employees on financial policy and procedures.

SAN JACINTO COLLEGE, TALENT SEARCH DEPT., HOUSTON, TX.

(1/2003 – 5/2004)

Secretarial/ Administrative Assistant-

Answered phones, booked appointments, kept inventory of supplies, customer service, and created files.

Coordinated with other organizations to bring to bring their services to the center for the community.

Coordinated Health fairs and food drives.

Assisted students with applying with FASFA (Financial Federal Student Aid) online, mentored students,

assisted them with their home work

EDUCATION:

High School – Graduated 1984 – Incarnate Word Academy

College – Paralegal Program – San Jacinto College North Campus - Not yet completed

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