Office Manager/Customer Service Manager

Lernette P. Patterson, MBA, CAP

**** ********* *****

Pearland, Texas 77581

832-***-**** - ********@***.***

[pic]

PROFILE

Dedicated Administrative Professional with over 10 year's experience

in all phases of the business cycle. Consistently exceed objectives

and increase bottom-line profits for employers. A quick learner and an

excellent communicator at all levels within an organization. Ability

to perform well in a multi-tasking environment exhibiting excellent

problem solving and analytical skills. Strong command of

administrative procedures and policies. Proven leadership skills,

including managing and motivating other staff to achieve company

objectives.

Competencies Include:

Office Management Human Resource Management

Customer Service Inventory Control

Problem Identification/Solutions Team Building/Leadership

Training & Development Supervision

Facility Management Employee Relations

Education

M.B.A. focus in Global Management, University of Phoenix, Columbia,

Maryland

Cumulative G.P.A., 3.78

B.S., Business Management, Bowie State University, Bowie, Maryland

Magna cum Laude

Work Experience

Wesley Chapel A.M.E. Church - Director of Christian

Education/Administrative Assistant to Senior Pastor

12/2012 to Present

. Direct, supervise and manage the educational and youth ministry

of the church.

. Recruit, support and provide training opportunities for

educational leaders.

. Director of Vacation Bible School.

. Coordinate Educational Budget.

. Evaluate and purchase education materials and maintain adequate

inventory.

. Coordinator of Child Protection Program.

. Provide administrative support to the Senior Pastor, maintaining

high level of confidentiality.

SGS Petroleum Service Corporation - Office Manager

2/2008 to 5/2014

. Directly supported VP of Marine Operations in managing operation

work flow - high level confidentiality.

. Recruited, supervised, and coached administrative staff;

including performance review.

. Coordinated all department functions for team of 6 employees.

. Managed domestic and international travel arrangements for 15

executives and staff.

. Designed electronic and paper record management system.

. Maintained conference room and meeting space calendar.

. Provided strong technical and customer service skills.

. Standardized department filing system to increase efficiency.

. Monitored ongoing expenses relative to budget projections

. Reviewed and approved billing invoices and expense reports.

. Prepared 5 marine performance reports per month.

. PTO and payroll administration.

. Planned and executed internal and external events.

. Assisted IT Manager with a variety of IT related tasks.

. Handled facility maintenance contracts.

. Oversaw fleet vehicle administration.

. Adapted quickly to shifting priorities.

. Emergency response team member and point of contact for Texas

Operations.

Texas Petrochemicals/Kelly Services - Procurement Assistant

11/2007 to 2/2008

. Created and maintained contract files.

. Developed and created a more effective filing system to

accelerate paperwork processing.

. Entered data into Oracle, Access, and Excel.

. Verified that information in the computer system was up-to-date

and accurate.

. Identified and resolved contract documentation issues.

Prince George's County Government, Department of Public Works &

Transportation - HR Generalist

4/2006 to 6/2007

. Created job descriptions to attract a targeted talent pool.

. Selected and interviewed candidates for all available positions.

. Explained human resources policies and procedures to all employees.

. Worked on 401(k) administration, FMLA and workers' compensation claims

and benefits.

. Generated employee tracking reports each month.

. Recruited and interviewed 45 applicants per month.

. Reviewed federal and state laws to confirm and enforce company

compliance.

. Processed salary changes stemming from merit increases, promotions,

bonuses and pay adjustments.

. Maintained departments' personnel files for 490 employees.

. Prepared request to hire packages to fill departmental vacancies.

. Conducted job analysis research and policy/procedure development.

. Managed processing of Past Performance Appraisals and Assessment

forms.

. Prepared Affirmative Action and EEO1 reports.

. Maintained employee information in Cyborg system (PeopleSoft)

. Worked with union representatives to resolve labor relation issues.

. Administered department's random drug and alcohol testing under the

DOT Program.

GeoSyntec Consultants - Office Manager/Human Resources

Coordinator/Contract Administrator

11/1998 to 4/2006

. Responsible for the smooth and efficient operation of Branch

Office including making decisions relative to office operations,

as well as Human Resources policies and procedures.

. Selected and interviewed candidates for all available positions and

conducted new employee orientation.

. Assessed employee performance and issued disciplinary notices.

. Tracked employee PTO and vacation accruals.

. Renegotiated payment terms with dozens of suppliers.

. Coded and processed vendor invoice payments.

. Coordinated approval processes of all accounts payable invoices.

. Researched and resolved billing and invoice problems.

. Oversaw safety and workers compensation matters.

. Compiled data for EEO1 report.

. Planned domestic and international travel arrangements for 10

executives and staff.

. Prepared purchase orders and expense reports.

. Audited contracts, orders and vouchers.

. Approved weekly timesheets for payroll processing.

. Company credit card administration.

. Assisted with annual branch budget projections.

. Reviewed General Ledger entries.

. Approved employee reimbursable expenditures.

. Developed emergency response and office policy manual.

. Liaison to health and safety director on OSHA regulations.

. Organized internal and external executive meetings and all employee

functions.

Contact this candidate