Customer Service Technician

Andrew Janssen **** Sierra Morena Blvd Calgary, Alberta, T3H 3G8 Cell: 403-***-**** Email: ******.*********@*****.***

Career Objective I am seeking partnership in my work, where my talents obtained from my education as well as my hobbies are realized.

Work Experience

MSC, Calgary AB (Mar 2014 - present) Moneris service group, based in Calgary and Montreal. So far, I have worked on the legally required 2048 bit security upgrade on both Verifone and Ingenico products and have assisted with the network upgrade of a chain dollar store.

Contingent, Calgary AB (Dec 2013 - ongoing) I work as a minuteman for Contingent, a US based networking contractor with many clients in the Calgary area. Usually dealing with network cabling, this job has helped tuned my use of a network toner, and has reminded me to keep a well-stocked supply of jumper cable in the Jeep.

Canon Canada, Calgary AB (July 2013-Nov 2013) Photocopy repair tech for downtown Calgary and area. Repair of Canon imagerunner printers and photocopiers.

DirectCash, Calgary AB (April 2013 - June 2013) The ATM repair bench tech for western Canada. Repair of Automated Banking Machines and components from a variety of vendors. Trident and Hyosung are our two largest brands.

People to Go, Calgary AB ( Sept 2012 -April 2013) On Site Technical Support Rep for NCR Onsite response to incoming calls supporting various banks and retailers. Also gaining some experience with wiring within colocation data and telecom facilities.

Telus, Calgary AB ( March 2011 - Sept 2012) Order Processing Rep Agent to Telus processing orders on their internal software. Have recently been empowered with the ability to work from home.

HardWired Technologies, Kamloops BC (May 2009 – March 2011) Owner / Contractor to LVI Maintenance and installation of on site lottery equipment. This includes wiring for serial based communications (rs232 and rs485), Ethernet and Composite video, diagnosing Ground Loops, and correcting various networking difficulties. This company was my own, run as a sole proprietorship, with no employees.

LVI, Kamloops, BC Rework Technician (January/ 2009 - May 2009 ) Cleaning, maintaining and repairing various Lottery equipment. From correcting hardware problems to various software issues.

Convergys, Kamloops, BC Customer Service - Technical (March/ 2004 - January/ 2009) In an incoming call center environment, troubleshoot residential Internet connectivity issues, configure system settings, including Drivers and network settings, on all major Windows platforms and Mac OS, various web, email, FTP, software, and reprovisioning customer equipment. Other responsibilities included billing inquiries and payment options.

Professional Qualifications Recent criminal record check, September 2012. (Vulnerable sectors for wife’s dayhome.) MCP - 1999 Comptia A+ - 1999 Certified Cannon technician - 2013

Education Currently I'm working towards my CCNA certification. A large part of this is gaining some exposure to the Cisco IOS.

Certification (1999) Open Learning Agency, Prince George, British Columbia, Canada Microsoft certification (MCP) for the NT4 group of products (Server and Workstation)

Certification (1999) Open Learning Agency, Prince George, British Columbia, Canada Comptia A+ Hardware certification for repairing Personal Computers.

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