Customer Software
Resume:
Michael Assefa
*****.******@*****.***
Objective
My technical skills and knowledge give me confidence to complete tasks prompt and thoroughly. Equipped with solid
hard skills and great character, I believe that joining your team in will be a great opportunity to provide my services.
There are many benefits to entering this partnership with my developed understanding of customers and the necessary
tact needed in order to troubleshoot problems, technical or personal. The result being a secure and functional system as
well as positive client/customer relationships going forward.
Skills
● Strong technical and customer support
● Troubleshoot printer, laptop, and desktop computer hardware/software problems
● Ability to configure TCP/IP network connections
● Excellent end user communication (phone, IM, email, in person)
● Independent, team oriented, and collaborative
● Self motivated quick learner
● Ability to resolve ticketed issues using clear and user friendly language
● Knowledge of LAN/WAN network protocols DHCP, DNS, 802.11x
● Ability to troubleshoot and resolve client side connectivity issues
● Confident in creating my success with the company
● Ability to set up a network.
Certification
CompTIA A+ November 2014
Education
Computer Technician – Joliet Junior College/Career Step September 2014
Certificate of Graduation
● Knowledge in building a customized computers and unique devices at customer’s request.
● Proficient in setting up system BIOS and in managing user interfaces, boot sequences, and startup utilities.
● Configuring, installing, troubleshooting and maintaining OS (Windows XP, Vista, 7, 8 and OS X).
● Installation of all computer components
● Setting up disk activity performance monitor, browser configuration, changing file ownership, creating a
restore point, installing/removing a variety of software, and knowledge of network cables and connectors.
● Maintaining computer/network security, including: storage devices, backup media, security technology,
virus protection software, removing viruses/malware, and analyzing/defragmenting a hard drive.
Experience
Patient Transport, South Suburban Hospital 2011 2012
● Responsible for timely transportation of the patients into surgeries and other life altering procedures.
● Gained an insightful first view of real corporate environments and what is expected of me.
Village of Frankfort, Intern/Graphic Coordinator
2012 2014
● Allocated the proper designations to our town’s current appearance using software interfaces
● Frequently had a meeting with the town Mayor to update and provide him with details regarding any
inquiry
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