Customer Service Machine Operator

RAJAT DATTA

*** *********** ****** ****, ****#***

Mississauga, ON L5A 1Y7

Email: ********@*****.***

Home: 905-***-**** Cell: 416-***-****

HVAC TECHNICIAN

Critical Thinking / Active Learning /Time Management

Deductive Reasoning/Customer Service

Summary of Qualifications

. Over 5 years of proven experience in the hands on field

. Having G2 Certificate

. Having ODP Certificate

. Having R.O.T Certificate

. Completed 2nd year HVAC Diploma from Humber College

. Passed Refrigeration 3 & 4

. Business Administration Diploma - Major Accounting / Administration

. Excellent mathematical and analytical skills

. Exceptionally focused and dedicated to accuracy

. Excellent organizational and interpersonal skills

. Hardworking, self-motivated, quick learner and a team player

. Commitment to professional growth and development in financial

services

. Languages: English, Hindi both written and verbal communication

. Proficient use of: HVAC equipment and MS Office advanced functions

Areas of Experience

Service Expert Hands on HVAC equipment's

Install A/C & Furnace Customer Service Govt. Laws

Relevant Experience

gas technician helper, Ontario Energy Group

2013-2015

. Repair and service gas appliances; Test and replace defective

equipment or components

. Educate clients about safety and maintenance of gas units

. Helping to install air condition and furnace.

. Skilled at discovering cost saving measures.

Bookkeeping, Farm to Canada, Mississauga, ON

2007-2012

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Responsible for customer service in the digital equipment division,

duties included answering customer queries, problem solving and

providing detailed information on new products.

RAJAT DATTA 416-***-**** Page 2

. Worked with new customers in the development of new accounts and the

implementation of new systems.

. Assisted in the development of new policies and procedures.

. Assisted in the training of new customer service representatives and

associates.

. Performed market research surveys on customer needs and requirements.

Other Experience

Machine Operator CFM Majestic Inc., Mississauga, ON 2003-2007

Line Cook Swiss Chalet Rotisserie & Grill, Mississauga, ON 2001-

2003

Education and Training

Completed 2nd year diploma from Humber College in HVAC Program, Toronto,

ON, 2014

Certified Gas technician G2, and OBT3, R.O.T Toronto, ON, 2014

Having ODP Certificate, Toronto, ON, 2014

Business Administration Diploma- Major Accounting / Administration

Trios College, Mississauga ON, 2006

Bachelor of Arts, Economics

Calcutta University, Calcutta, India, 1998

References available

upon request

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