Customer Service Manager

B E AT R I Z M A N Z A N O

**** *. **** **. ****, AZ 85213 M 480-***-**** E *******.*********@*****.***

P RO F I L E

My name is Beatriz Manzano, I consider myself a young, hardworking individual . Below you can review my

extensive hands-on experience. I have been able to successfully obtain and deliver the most demanding of

roles in companies at a young age. This was possible because I was raised by two amazing entrepreneurs

who always pushed me beyond my comfort zone so that I can understand that their is no limits. I stay

motivated, focused, driven and hungry by setting new goals for myself.

EXPERIENCE

E X E C U T I V E O F F I C E A S S I S T A N T, J I M E N E Z J A N I T O R I A L S E R V I C E S

1153 N. 23rd Pl. Mesa, AZ 85213

May 2010 - March 2013

Schedule interviews, Train new office employees, Create office staff schedules, Book keeping via QuickBooks,

Inventory, Schedule meetings with prospective clients, Follow up calls, Coordinating business trips.

-- Reason For Leaving -- I moved to New York

O F F I C E A S S I S T A N T, N E W Y O R K B A R - T E N D I N G S C H O O L

68 W. 39th St. New York, NY 10018

May 2013 - Feb. 2015

Cordially and professionally greet and direct student/potential students via multiple line phone, Register new

students, Assemble paperwork for open house once a week, Confirm open house attendees, Schedule tours, greet

and guide potential students through open house professionally, Give tours and information to prospective

students, remind and take students payments, communicate directly with manager and instructors to facilitate

communication and notifications of immediate needs/attention.

-- Reason For Leaving --- I moved back to Arizona to continue my education

F RO N T D E S K M . O. D, E Q U I N OX S TAT E O F T H E A RT F I T N E S S C L U B

129 W. 41st New York, NY 10036

Sept. 2014 - March 2015

Provide highest level of customer service to members/prospective members and guest, Ability to coach and lead

team, Assist in hiring, Training and supervising staff, Creating FD staff schedules, Professionally greet members and

guest, Scan members Ids, Answer multiple line phones and direct calls accordingly, Update members accounts (late

payments and sales), Maintain impeccable lobby area, Bridge between members/prospective members/guest and staff.

-- Reason For Leaving -- I moved back to Arizona to continue my education

E D U C AT I O N

G I L B E RT H I G H S C H O O L ; 2 0 1 2

E A S T VA L L E Y I N S T I T U T E O F T E C H N O L O G Y; 2 0 1 2

T H E C O N S E R VA T O RY O F R E C O R D I N G A R T S A N D S C I E N C E S ; 2 0 1 3

SKILLS

Fluent Bilingual (Spanish), Responsible, Professional, Trust Worthy, Dedicated, Organized, Enthusiastic, Energetic,

Creative, Ability to multi-task, Impeccable customer service, Excellent people skills, Ability to anticipate needs,

Microsoft Savvy, QuickBooks savvy, Proficient in Mac and Windows, Unbeatable work ethic.

R E F E R R A L S A VA I L A B L E U P O N R E Q U E S T

1153 N. 23rd Pl. Mesa, AZ 85213 M 480-***-**** E *******.*********@*****.***

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