Customer Service Office

Roxann Bihl

863-***-**** ***** Sage Dr Sebring, Fl 33875 **********@*****.***

Objectives: My main focus in all things I do is to do my job to the best of my capabilities and take pride in the work I have done. I handle pressure with the greatest of ease and enjoy a challenge. I'm a very dedicated employee and enjoy helping others. Through my past work history I've learned a number of things that will carry over in my future endeavors in any field I work. I've received exceptional knowledge in customer service field through all of my previous work experience. Punctuality, loyalty and dependable are, to me, just a few of the most important qualities I have to offer any organization that chooses to hire me. Certifications:

Licensed Certified Nursing Assistant (CNA) Home Health Aide (HHA) Certified Medication Tech CPR Certification

Skills:

Dementia and Alzheimer's knowledge Compassionate caregiver Efficient, committed and reliable team player Basic office knowledge

Education:

Lake Placid High School Diploma of Completion Graduated in 2000

CEUs in all aspects of geriatric care

Employment history: The Palms of Sebring November~Present

Position CNA/ Med Tech As a CNA/ Med Tech at The Palms of Sebring I am responsible four compassionate resident care. Helping the residents in need for

o Whatever ailed them. Assisting with ADL`s Being a friendly face they could turn to when they need someone to talk to. Keeping charts up to date and audited. As a med-tech extensive training was required and used in assisting each resident

with administering of their medications, eye drops, cream, etc. Other duties include basic office work, work well in a team environment, and serving each resident as if they are my own family member. Basic office work including but not limited to faxing, answering phones, file charts, set up Dr appointments.

Compassionate Care Hospice January 2014 ~ April 2015

Position: CNA/ Hospice Aide As a CNA I am responsible to maintain accurate records of patients care, condition, progress and concerns. Assist patients with bathing, oral hygiene, grooming, feeding and elimination. Help patients move in and out of bed, baths, wheelchairs and automobiles (transferring). Maintain a clean, healthy and safe environment. Cared for patients with diagnosis such as respiratory failure, diabetes, Parkinson's disease and chronically ill. Assisted nurses with wound care. Reported any unusual circumstances in the

patients condition or environment. Daily charting on each of my patients. Took advantage of opportunities for continuing education, quality assurance and performance improvement classes and testing. Basic office work including but not limited to faxing, answering phones, file charts, help with medical records and help with anything else that needed extra attention in the office.

Highlights Youth Academy 2004

Position: Youth Officer My responsibilities as an officer was to lead by positive example, serving as a role model to youth while supervising and escorting juvenile residents and maintaining a physical position that allows the officer to see and hear what all the residents are doing and saying at all times. Supervising residents to and from all assigned on or off campus in a timely manner. Continue and maintain appropriate training and certifications. Have completed understanding and

knowledge of all rules, regulations, policies and procedures as it relates to the care, custody and control of juvenile delinquents and adhere to all of them. Write reports, read and document all important information in the logbook.

Volunteered with Habitat for humanity: Basic office work experience.

Personal Reference: Will be furnished upon request. Thank you for your consideration, Roxann Bihl

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