Agile Business Analyst
Resume:
DEBBI MILLRANY
SAGINAW, TEXAS 76179
817-***-**** (C)
EXPERIENCE:
KForce
AT&T – eCommerce Agile Product Analyst (Feb. 2015 – Present) Assigned to the AT&T eBiz
Registration Team
• Work with the Product Owners to identify high level requirements in order to enhance the
Business User experience when registering to use and manage AT&T products at the corporate
level.
• Communicate to the development team what changes need to take place within the eBiz
Registration path by writing comprehensive and detailed user stories
• Completed a field validation project with the Content Team to ensure that when a user is going
through the registration flow, the user will experience matching responses when entering
information into identical fields, no matter what registration screen the user is on.
• Test user stories for accuracy and compliance to ensure undisputed acceptance and validation of
stories
ABACUS, FT. WORTH, TEXAS
American Airlines – Senior eCommerce Product Owner (Nov. 2013 –Nov 2014) Projects include
Main Cabin Extra Seats, Realigning CPA with the AA/US Merger, reprioritizing US Airways above
other carriers, Fare Class Alignment putting AA fares more in line with US Airways Fare structure,
Merge My Account which merges US Dividend Miles Members Account Holders with AAdvantage
Accounts so member have one single loyalty program account.
• Responsible for all aspects of product ownership in a fast-paced, agile development environment
• Manage the development and implementation of new products/enhancements, including
evaluation, scoping and execution.
• Translate functional mock-ups into technical specifications by defining and writing clear, precise,
business requirements
• Leverage in-depth understanding of aa.com site architecture and functionality to evaluate and
communicate what is technically feasible
• Define, create, and own a backlog of user stories, including release backlog management.
• Utilize site analytics data to prioritize functionality development and project releases
• Work closely with IT to define requirements and resolve issues using Agile methodologies while
ensuring business objectives are still being achieved.
• Lead end-of-iteration demonstrations to display progressive functionality development.
• Utilize Quality Assurance best practices to test and accept completed user stories in collaboration
with assigned business units
• Liaise with Usability and Design teams to manage deliverables and ensure cohesiveness between
business requirements and design/usability standards for the site/application.
• Provide briefings/updates on projects – communicate risks, analyze impacts, and make
recommendations for requirements changes to stakeholders.
• Conduct competitive benchmarking to research new technologies, identify functionality gaps, and
discover opportunities to enhance the customer experience.
• Serve as the subject matter expert for assigned area of responsibility.
• Analyze and interpret data to provide sound commercial observations and recommendations
• Work with external vendors, as required, to ensure 3rdparty development meets business
requirements and is aligned with site strategy.
• Undertake other ad hoc projects as required.
SABRE HOLDINGS, SOUTHLAKE, TEXAS
GetThere – Senior Technical Analyst (August 2011 – Nov. 2013) Heavy testing of GetThere PNRs to
ensure they matched with Sabre PNRs. Verify that documentation in GT PNRs displayed in Sabre
PNRS and all segments matched exactly as well as any schedule changes, special remarks and
special service requests.
• Responsible for creating training documents and submitting documentation to the GetThere University
Team for posting on the GTU website for Customer Training purposes.
•Responsible for delineating requirements to solve complex business problems using differing
technologies and systems views across multiple functional domains on high profile and/or critical efforts,
especially projects with large revenue impact. Previous Projects include SNCF/SNCB, RailConnect,
Travel Policy, Hotel Traveler Review and Smartphone Mobile Car
•Achieve and maintain an excellent understanding of business systems and industry requirements, and full
technical knowledge of systems analysis.
•Create process engineering and/or business flow assessments to ensure appropriate reengineering of
solutions.
•Create and support Business Plans (including business cases) to assure plans meet company goals, and
integrate those with technical programs and project plans.
•Serve as lead conduit between developers, architects and designers, and with external and internal
customers.
•Provide technical/functional consultative direction in identifying, evaluating and developing systems and
procedures that are cost effective and meet user requirements.
•Provide consultation to internal and external users in detailed functionalities of automated systems.
•Lead cross-functional teams to address business or systems issues.
•Act as team leader for projects with moderate to larger budgets or of an intermediate to longer term
duration.
•Support Development staff by assisting with functionality questions.
•Develop and execute comprehensive software test plans for manual and automated testing using
Selenium IDE and Quality Center testing tools when needed
•Analyze and track results of manual GUI testing of GetThere’s Travel Policy Incentive for their HP
Customer
•Excellent software debugging and problem solving skills
•Consult with development engineers in resolution of problems.
Liberty Team – Lead Senior Software Quality Engineer (December 2008 – August 2011) Liberty is
a low cost platform that caches entries and results made in Sabre to keep the number of hits to
Sabre to a minimum, thus keeping the Sabre charges to the User down. Primary Projects in this
role included breaking down each piece of the PNR, making sure it was cached correctly and
redisplayed in the correct partition without making another call to Sabre. Breakdown included
Name field, Telephone Number, FAX, OSI, SSR, Remarks, Historical Remarks, Received From,
History, Ticketing information, Itin changes, and any other actions that involve the PNR.
•Create and support Business Plans (including business cases) to assure plans meet company goals, and
integrate those with technical programs and project plans.
•Support Development staff by assisting with functionality questions
•Leads QA Analyst team on specific activities: test planning, test preparation and scripting, and test
execution according to defined best practices, standards and procedures
•Excellent software debugging and problem solving skills
•Provide technical/functional consultative direction in identifying, evaluating and developing systems and
procedures that are cost effective and meet user requirements.
•Analyze manual and automated test results to ensure existing functionality
•Analyze and track results of automated testing via Fitnesse
•Excellent written and verbal communication skills
•Ability to handle multiple projects simultaneously
•Create and prioritize test cases for large/complex projects, including identification of risks and
dependencies
Travelocity - Senior Software Quality Engineer (May 2007 – December 2008) Primary Project was
working with Total Trip, which included grouping air, car, hotel and activities into one pnr.
•Test high-transaction volume web applications through the use of systematic tests to develop, apply and
maintain qualitystandards
• Coordinate test case review sessions with business users and development teams
• Create and prioritize test cases for large/complex projects, including identification of risks and
dependencies
•Working knowledge of HTML and Web browsers
•Develop and execute comprehensive software test plans for manual and automated testing
•Maintain documentation of test results to assist in debugging and modification of software
•Excellent software debugging and problem solving skills
•Consult with development engineers in resolution of problems.
•Analyze manual and automated test results to ensure existing functionality
•Recommend corrective actions and suggest solutions when needed
•Excellent written and verbal communication skills
•Ability to handle multiple projects simultaneously
•Ability to work effectively with counterparts and developers in other geographic locations
•Working knowledge of QTP and Fitnesse
Hotel Product Support and Delivery – Senior Hotel Business Analyst (Oct 2004 – May 2007)
•Assist developers in understanding the hotel line of business.
•AGILE Practices Project Planning
•Working knowledge of Enterprise Architect
•Monitors adherence to established test standards and procedures.
•Responsible for training the Associate Help Desk, Hotel Account Managers, Hotel PSD personnel and
Travelocity personnel on the eHotels functionality and logic
•Write/Review Use Cases
•Write Help Pages for eHotels Web Interface
•Write Manual for Help Desk, Associates and Account Managers
•Write Training documentation for eHotels Web Interface
•Business Analysis for new Hotel projects
•Submit Sabre Advanced Notification to Internal and External customers about upcoming changes with
current functionality
•Conduct/Support Certification Process for Hotel Associates
•Leads/participates in all phases of the IT Project Delivery Framework, including review of complex
business and functional requirements for area of responsibility .
•Manage eHotels email box
•Support Account Managers and Help Desk with eHotels and other "hot" issues
•Support Hotel Desk with issues regarding specific properties or chains
•Provide Back up Functions for Hotel Desk
•Follow up on Hotel Tracker Items
•Lead efforts for continuous learning of client and customer operational flow, use and interdependencies
of data and products
•Communicate Tracker and System updates to Account Managers and Help Desk
•Assist with hotel implementations for new vendors and connectivity switches for existing customers
•Support Account Managers, Vendors and Help Desk with hotel functionality, problem solving and
system issues
•Assist Hotel Customers with using Sabre Products
Car and Hotel Marketing - Technical Writer eHotels (May 2003 - Oct 2004)
•Write/Review Use Cases
•Help Pages for eHotels Web Interface
•Write Manual for Help Desk, Associates and Account Managers
•Write Training documentation for eHotels Web Interface
•Writing Requirements for new hotel projects
•Document Car and Hotel Operational Procedures
•Support Account Managers and Help Desk with car and hotel "hot" issues
•Follow up on Car and Hotel Tracker Items
•Communicate Tracker and System updates to Account Managers and Help Desk
•Assist with hotel and car implementations for new vendors and connectivity switches for existing
customers
•Support Account Managers, Vendors and Help Desk with hotel and car functionality, problem solving
and system issues
Lead Car and Hotel Associate Software Help Desk Specialist (Dec 1998 - May 2003)
National Accounts Software Help Desk Specialist (Aug 1997 - Dec 1998 )
•Assist Top 10 Sabre Travel Agency Accounts (American Express, Carlson Wagonlitz, etc) with Sabre
TPF formats and business logic.
•Assist Top 10 Sabre Travel Agency Accounts with all aspects of creating, changing, ticketing, refunding,
and understanding every part of a Sabre PNR, ticketing rules, fare rules and requirements
General Rotary Sabre Software Specialist (Apr 1997 - Aug 1997)
•Assist Sabre Travel Agency Accounts with Sabre TPF formats and business logic.
•Assist Top 10 Sabre Travel Agency Accounts with all aspects of creating, changing, ticketing, refunding,
and understanding every part of a Sabre PNR, ticketing rules, fare rules and requirements
TELESERVICE RESOURCES, FT. WORTH, TEXAS
Supervisor Airline and Travel Agency Accounts (Jun 1995 - Apr 1997)
Supervisor Fairmont Hotels and Motel 6 Central Reservations (Oct 1994 - Jun 1995)
Hotel Performance Support Analyst (Apr 1994 - Oct 1994)
TELESERVICE RESOURCES, SAN ANTONIO, TEXAS
Management Development Program (Sep 1992 - Apr 1994)
Reservations New Hire Instructor (Aug 1993 - Apr 1994)
Quality Assurance Analyst (Apr 1993 - Aug 1993)
Airline Reservations Supervisor Assist (Dec 1992 - Apr 1993)
Airline Reservations Customer Service Representative (Sep 1992 - Dec 1992)
Airline Reservations Sales Representative (Apr 1992 - Sep 1992)
CORPORATE TRAINING:
* Peak Performance Through Commitment
* Instructor Skills
* Investments In Excellence
* Supervisor Skills
* Fundamentals Of Project Planning
* Finance For The Non Financial Manager
* Seven Habits Of Highly Effective People
* Object Oriented Analysis & Design
* Business Objects
* Customers As Partners
* Fitnesse Testing Tool
* QTP Testing Tool
* AGILE Project Planning
* Enterprise Architect
* Selenium IDE Web Based Testing Tool
* Product Owner Training
* Project Manager Training
* Writing User Stories and Backlog Grooming
Contact this candidate