Customer Service Administrative Assistant

EDUCATION

Towson University, Towson, Maryland

Bachelor of Science: Computer Science, May 2015

PROJECT EXPERIENCE

Designed and implemented a process scheduling simulation program using Java

7 in NetBeans IDE 8.0.2. This project included a 15 page write-up of my

object-oriented design, research methods, UML, diagrams, and results.

Being a member of the management team and the database group leader, I

developed the next iteration of OLI (Object Lab Interface) in collaboration

with 30 other classmates using Agile. OLI tracks material being used by

various 3D printers. To achieve this, we used Java 7 and SQL using NetBeans

IDE 8.0.2, MySQL Workbench 6.2, and GitHub.

TECHNICAL SKILLS

Programming Languages: Java 7, SQL, Python 3.4.2, C, PHP, JavaScript

Operating Systems: Windows Vista/7/8, OS X, Ubuntu 14.04 (Linux/Unix)

EXPERIENCE

Administrative Assistant, Special Projects Representative, and Account

Representative

Diamond Comic Distributors

May 2006 - January 2015

I was the main point of contact for 120 Retailers of varying size and type

of business such as brick and mortar, e-commerce, and sub distributors.

Orders, filing claims, business protocols, and website support over the

phone or e-mail were just some of my daily responsibilities. Identifying a

need for the company, I created my own responsibilities which included

developing and updating protocols for handling weekly and monthly reports,

protocols for filing UPS claims, training new hires, training all employees

on new protocols, and managing new projects handed down from upper

management of various departments. This required me to organize, plan, and

collaborate on projects with other departments of over 200 employees and 8

different departments. I also created and updated training manuals for over

50 employees and contributed to a knowledge protocol database available to

all employees.

Senior Game Advisor, 3rd Key Supervisor

GameStop

November 2005 - May 2006

Being part of management, I held one of three keys to the store and shared

the responsibility of scheduling, hiring, and being a point of contact for

corporate. I oversaw 8 to 15 employees depending on the time of the year

and ensured there was proper coverage to meet our sales and marketing

goals. I was also in charge of weekly reports to district and regional

management, training, and inventory.

Pharmaceutical Technician

Hereford Pharmacy

January 2003 - February 2006

I was responsible for filling and maintaining stock for all prescription

medications. This included proper information and warnings labeled were on

each medication, verification of new prescriptions, and updating customer

information in the pharmacy's database. As part of these duties I also

helped to ensure that both computers and all mechanical equipment operated

correctly, completed doctor office callbacks, as well as face-to-face and

over the phone customer service. Beyond my regular responsibilities I also

trained new pharmacy technicians and cashiers.

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