Management Project
Resume:
ANJANA THOMAS
Wireless Station Road
Trivandrum - 695007
Kerala, India
Cell: 974-***-**** / 984-***-****
******.****@*****.***
Summary
A competent & successful IT professional with 10+ years of experience.
Proven abilities in executing operations through various frameworks like
ITIL - People oriented approach towards coaching, mentoring, motivating &
rewarding people, process Improvement and improving client relationships.
Passionate in creating a culture of continuous improvement.
Looking for a new and challenging position, to diversify my managerial and
interpersonal skills for an organization that offers me a stable and
positive atmosphere.
Areas of Expertise
. Operations Management
. Resource Management
. Project Management
. Change Management
. Process Improvement
. Program Coordination
. Customer Relationship Management
. Employee Engagement Practices
Management Skills
. Good working knowledge in Project management techniques, processes
(ITIL, Agile & Waterfall) and tools such as MS Project
. Polished leadership and management skills, with ability to motivate
teams to increase productivity
. Process driven approach to minimize people risks and maintain project
quality as per organization's established standards
. Achieving customer satisfaction through highest levels of SLA
compliance, consistent communication & expectation management
. Ability to successfully run an onsite offshore operational model.
. Global work experience in building and effectively managing a diverse
team of professionals.
Significant Achievements
. Journey of Excellence Award presented by CEO, UST-Global in 2013 for
outstanding contributions towards the growth of the organization.
. Received Emerging Leader of the year award in 2010 & 2012 from Country
Head - India, UST Global.
. Dream Team/Project Award (for the project managed) - Team was
recognized as the Dream Team in Retail Vertical for Q1, 2012 -
Presented by CIO, UST-Global
. Best Performer Award - Presenter by Customer Vice President (Retail) -
Recognizing valuable contributions towards the growth and success of
the partnership.
. Received the quarterly Best Performer Awards 3 times from Country Head
- India, UST Global
Personal Skills
. Leadership Skills
. Result Oriented
. Persistence & Perseverance
. Mentoring & Coaching Skills
. Effective & Proactive Communication
. Flexible & Adaptable
. Positive Attitude
. Good Team Player
. Perceptiveness
. Presentation Skills
. Facilitating Skills
. Excellent Inter-Personal Skills
Career History
UST-Global (Aug 2004 - Present)
Project Manager (Oct 2011 - Present)
. Managed production support engagement for the largest retailer based
out of Texas,US. The engagement provides retail application support and
maintenance for all the stores and owns responsibility for end to end
retail Operations
. Managed development engagement for the largest container shipping
company based out of Denmark. The project was to provide Master Data
Management (MDM) solution for maintaining customer information
. Managed enhancement project for Netherland based international
retailer. The project was to develop functionalities to enhance
customers retail applications
. Managed application production support engagement for Netherland based
international retailer. The project was to provide assistance for
retail store level applications
Responsibilities
. Manage regional and global service performance
. Incident & Problem Management
. Developing and maintaining a detailed project plan
. Maintain and monitor 'SLA', 'operating level standards' and develop a
feedback loop with the client for continuous improvement and innovation
. Organizing and facilitating Project review / Operating Committees
meetings
. Manage the scope & risks within the project
. Regular and timely reporting of project progress to the stakeholders
. Recruiting project staff, resource planning and project schedule
management
. Act as point of escalation for service delivery or production issues
. Identify & report incident trends and corrective actions to resolve
recurring issues
. Coordinating activities across different organizational functions
. Develop policies and procedures to support the achievement of the
project objectives
Previous Roles (Aug 2004 - Oct 2011)
Project Lead
System Analyst
Sr. Software Developer
Software Developer
Academic Qualifications & Certifications
. Masters in Computer Applications, Indira Gandhi National Open
University, India
. Bachelors in Computer Science, University of Kerala, India
. Oracle Certified Associate
. National Retail Federation Certified
Personal Details:
Nationality : Indian
Date of Birth : 28-Oct-1983
Marital Status : Married
Passport No : J2316325
REFERENCES - Available on request
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