Customer Service Administrative Assistant

Maria D. Alamo

p 832-***-****

*********@*******.***

Skills

• Bilingual Spanish/English

• Computer Literate, Microsoft Office

• Strong customer service skills, Collections

Professional Experience

Kelly Educational Services

September 2014- Present

Substitute Teacher

• Ability to Follow Lesson Plans Recorded data and daily observations of children at classroom

• Student records management

• Parent / Teacher Communications

• UT Health August 2013 –

June 2014

• Para Professional/Data Collector

• Interviews research subjects, primarily in the field.

• Records data and daily observations of children at classroom

• Teaching and reinforcing behavioral and social skills

• First Data

• Collector October 2009 –

July 2013

• Customer Service, Collect Debts Accts, Process credit card and electronic check payments, skip

tracing

• Knowledge of FDCPA and FCRA

• Negotiated with debtors settlements and partial payments

Compressor Engineering

Account Receivable Clerk November 2008 - October 2009

• Generated accounting statements and reports, Utilizes computerized accounting software

programs (Oracle, Excel, Word) to perform duties and responsibilities.

• Researched cash receipts, coding and posting of receipts

• Researched and applied unallocated cash

• Operated office equipment including personal computer, copiers, fax machines and 10-key

calculator

• Reads, uses and is familiar with computer systems manuals and procedures, maintains and

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Maria D. Alamo

p 832-***-****

*********@*******.***

updates procedural manuals as needed

• Organizes and maintains retention files for required period of time

Southeastern Freight Lines (San Juan, PR)

Administrative Specialist May 2004 - October 2008

• Generated accounting statements and reports

• Coordinated pickups and deliveries

• Researched and applied unallocated cash

• Operated office equipment including personal computer, copiers, fax machines and 10-key

calculator

United Parcel Service (San Juan, PR)

Administrative Assistant July 1988 - December 2003

• Created reports in Excel, Presentations in PowerPoint, worked heavily on MS Access

• Answered the phone, entered data entry, maintained inventory, provided customer service

support, and maintained claims

• Rating and consign shipments, coordinate routes, documentation clerk, collections, COD

Education

2014

Bachelor of Science in Psychology, University of Phoenix

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