Customer Service Sales

HAVO (EVE) MURATOVIC

Middle Village, NY *****

917-***-**** www.linkedin.com/in/havomuratovic ********@*****.***

SUMMARY

Debtor Collector Administrator & Sales Assistant Professional with in-depth international experience in client

service, operations and project teams. Great communication skills liaising across functional areas and global

cultures, discretely handling confidential information. Recognized for problem solving of customer financial

issues while maintaining strong business relationships.

SPECIALIZED SKILLS

SAP System MS Outlook Word Excel Concur Access Atlas

PROFESSIONAL EXPERIENCE

MAN DIESEL & TURBO, NORTH AMERICA INC., Woodbridge, NJ 1995 – 2013

International Shipbuilding Company

Debtor Collector Administrator & Sales Assistant 2008 – 2013

Collected debts of global customers involving account reconciliation, clearance and settlements of multi-million

dollar accounts for company headquarters in Denmark and Germany. Strong organizational and planning skills in

working with customers to develop timely payment plans to meet company financial objectives.

Served in sales capacity: sold manufactured spare parts for engines, identified warehouse locations, processed

orders, and tracked international shipments.

• Decreased A/R under 30 days of accounts ranging from $50K to $3M.

• Accomplished at troubleshooting, reviewing of financial/billing data to develop payment programs, including

environments with limited technology, staff and financial resources.

• Traveled to St. Kitts to consult customer on their large overdue account and reduced a $3M debt to 500K in less

than 6 months

• Attained strong business relationships with customers

• Negotiated pricing and fees, while ensuring the continuation and enhancements of services

• Integrated sales in training seminars/international tradeshows, providing product and feature information

Sales & Customer Service 1998 – 2008

Processed inquires and orders for all global customers. Communicated daily with customers and corporate

headquarters in Denmark and Germany regarding sales and technical matters

• Worked directly in SAP system

• Enhanced account services of obtaining orders and establishing new accounts

• Contributed to team effort by working cross functionally supporting related customer/sales acitivities.

Receptionist/Office Assistant 1995-1998

• Answering of telephones

• Administrational & clerical duties

• Greet clients

EDUCATION

Certificate, Administration, Blake Business School, New York, NY

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