Customer Service Project Manager

Objective

To obtain a Supply Chain position that will utilize my extensive skills,

experience and background to benefit your company.

Profile

Dependable, organized self-starter with excellent problem solving and

communication skills. Work well in a fast paced

environment with very efficient multi-tasking skills. Demonstrates

professionalism working independently and as a team player. Poised

and confident while under pressure. Would be a great contribution to your

team with nineteen years of experience in this field. I received an

Exceeds Expectations on my last annual review with Office Depot and I am

always willing to help out in other areas and expand my knowledge.

Recently, I have been assisting our LTL Project Manager with implementing

changes and updates in Oracle that are a result of the Office

Depot/OfficeMax Integration efforts. Transitioned with ease, the merging of

Office Depot/OfficeMax and took on additional work load that needed to be

completed.

I assisted the Project Management Team during May and June 2012 with the

Store to Store Replenishment Project. Pulled reports daily and contacted

our Office Depot stores via email and phone to ensure compliance with the

project. Overall, the project helped replenish $10 million in capital

benefit for Office Depot.

Assisted the Direct Import team with container invoices. Entered and saved

the information in Cargo Manager . Provided assistance during their audit

with documentation, filing and verifying information with Bank of America

and CashPro records.

Was awarded the "YES WE CAN" Service Champions Award in September 2006 at

YRC. Nominated by my Service Center Manager for accuracy and reducing costs

within the company and showcased in the "Yellow Transportation Weekly"

newsletter.

Relocated to Florida in 2011 to accept a Appointment Scheduling position.

Was promoted to Transportation Router in 2013 and most recently promoted to

Senior Transportation Analyst in May 2014 to current.

Initially started as a Terminal Operations Assistant in 2002 at YRC. Was

given the title of Terminal Support Assistant II in 2005 and Terminal

Support Assistant III at the end of 2008. Transitioned with ease, the

merging of Yellow Transportation and Roadway in March 2009. Learned a new

computer system, along with office procedures, policies, dock operations,

line haul operations, dispatching and paperwork.

Skills Summary

Oracle (OTM) Invoicing Front-Office Operations

Microsoft Excel Logistics Management OS&D

Microsoft Word Linehaul Operations

Microsoft Access V-Lookup P & D Operations

Reverse Logistics Claims Dock Supervision

Customer Service

Professional Experience

SENIOR TRANSPORTATION ANALYST

o Transmit EDI for all LTL Return orders in OTM to the DC's daily.

o Troubleshoot any EDI issues that arise with the IT Department.

o Assist with IT Testing in PERF (Performance) Environment.

o Complete and create the Return orders in OTM after being notified by

the Carriers and provide all paperwork for Return orders.

o Transmitting EDI for all Returns created and Carrier notification via

email.

o Transmit EDI for all LTL Return orders in OTM to the DC's daily.

o Documentation of all Claims information to be submitted to the Carrier

Claims Departments.

o Working closely with the Carrier Account Representatives and the

carriers to ensure all issues that arise are handled and resolved in a

timely manner.

o Work closely with our Customer Service Department to ensure the

customer deliveries and returns are completed properly.

o Provide approval for any additional Accessorial or Reconsignment

charges on all customer delivery orders.

o Handle all the LTL Invoices and payment approval and rejection in OTM

for all LTL customer delivery orders.

o Work and complete all Failed Invoices that come into OTM and manually

match shipments to the correct invoice for payment.

o Work with our Accounts Payable Team to ensure all invoices are paid in

a timely manner.

o Analyze weekly Aging Reports from the carriers to review any past due

invoices.

o Dispute any invoices that are off in pricing with the Carrier.

o Work with the LTL Project Manager on Integration efforts and system

updates.

o Load, create and activate new routes and files to be loaded into OTM.

o Complete any rate changes for routes and updating information in OTM

when changes occur.

o Train and coach any new Team members on the Transportation Routing

Team.

Transportation Routing

o Pull the daily Iteration Report for 1165 DC.

o Work and communicate with the DC to ensure that all operations are

running smoothly.

o Use a variety of tools and information to select the proper routes

for Outbound shipments from 1165 location (Weston DC).

o Routing all incoming orders in the Transportation Management System

(OTM).

o Analyze data and change routes accordingly, to send on the most cost

effective method of transportation.

o Manually process failed orders in the OTM system based on the order

information.

o Perform system maintenance in the OTM system

o Use the VLookup to monitor data and for comparison purposes.

o Keep the dedicated zip file current and up to date.

o Export Region Detail data from the OTM system that is used create a

file for new maps in MapPoint.

o Create new maps in MapPoint based on any changes from the current

map. Create new territories and add new zip codes to ensure that

all orders are routed accordingly.

o Pull data and create Pivot Tables to monitor facility changes for

analysis.

o Notify Contract Maintenance of any changes that need to made for any

customers in the system. Check for accuracy of order information to

ensure the proper address and zip code information is on all orders.

o Work and assist CommEast with any order issues to correct them.

o Update customers to UPS only, UPS Excluded and Desktop customers in

the M120.

o Use of the AOPS system to check the accuracy of order information.

o Work with the IT Dept on any system or order issues that arise in

OTM.

o Use the Legacy Add File to create new routes to be imported into the

system.

o Pull daily end of the day reports in Exel for All Stops File Report

for the DC and carriers.

o Send end of the day 1165 All Sent file to the DC.

o Work as a team player to cover other team members who are absent.

Scheduling appointments

o Communicate with the vendors, carriers, Distribution Centers and

Cross-Docks to schedule all freight in by importance based on the PO

due date, Store outs and Ad items.

o Coordinate and monitor the inbound freight and schedule loads in to

optimize labor planning.

o Meet the daily cut off requirements for each facility.

o Communicate effectively with the facilities to help assist them in

any way.

o Update and maintain the scheduling guidelines for each facility

o Knowledge of POM, ASN's, PO Convertor and Carrier Scheduler for

accurate carton counts and standard packs for each po scheduled in.

o Assist with appointment scheduling coverage when another team member

is out of the office.

o Balance out the freight and schedule loads in to optimize labor

planning.

o Scheduling deliveries for all outbound freight with the customers.

o Coordinate special services needed when the delivery is performed.

o Track freight location and ensure on time delivery to all of our

customers.

TRANSPLACE

o Process daily Excel reports for scheduling Transplace loads.

o Schedule all Transplace loads in and update TMS system.

o Make any updates to Transplace loads based on the Exception Report

to ensure accuracy.

PAYROLL

o Calculate hours and payment for all employees at YRC location.

o Submit weekly payroll copies to our General Office for payment.

o Account for all monies taken in by check, cash or money order and

forward to our General Office.

Driver check-in/administrative

o Verify and scan all bill of ladings brought in by our drivers:

o Use a scanning machine to ensure bills are properly loaded into

the company's computer system for processing.

o Organize loads to ensure quick handling and provide this information

to the Terminal Manager:

o Prioritize expedited shipments to ensure efficient handling of

all expedited orders.

o Assist in scanning, filing, and sending loads to the dock to be

worked:

o Deliver bills to the proper dock doors for unloading of freight.

o Gather bills once the trailers have been reloaded, for

processing Outbound loads.

o Complete trailer manifests, compute and input all information

for Outbound dispatch.

o Used routing software to determine which locations to ship the

freight to.

linehaul dispatch

( Coordinate Linehaul activity to effectively utilize equipment and

personnel while meeting customer

requirements and minimizing costs:

? This requires continuous communication with Central Dispatch and

Linehaul Drivers, providing necessary information to Central

Dispatch, organizing information provided by Central Dispatch,

and communicating this information to our Linehaul Drivers.

o Notifies Central Dispatch of available Linehaul Drivers and

freight volume to be moved from the service center to other

locations.

o Identifies whether or not there are hazardous materials on

trucks by reviewing manifests and locate placards to be placed

on the trucks to identify HAZMAT material.

o Closes loads via computer transaction and print out driver

dispatch information and deliver to driver.

OS&D (OVERAGES, SHORTAGES, & DAMAGES)

( Investigates customer complaints in regards to overages, shortages,

and damaged freight.

o Enters Over-freight into the system within 24 hours.

o Promptly and thoroughly investigate all over-freight to prevent

shortage claims.

o Ensure over-freight is held in the OS&D holding area.

o Answers questions and complaints regarding services, billing,

credit, and merchandise.

o Complete reports and add comments to the system to ensure OS&D

freight is properly tracked and documented.

o Hold freight during the investigation process, securing valuable

freight. Send unresolved freight to YRC Salvage Center after

approval.

o Moniter the Undelivered Freight Report daily for freight not

cleared within 24 hours.

o Trace freight shortages by checking similar shipments loaded

before and after the short shipment.

? Call the previous loading points to search for missing freight.

o Identify and correct billing and rating errors.

o Recoup freight that is damaged. Complete all steps on the On-

Hand Disposition Checklist prior to requesting disposition.

o Perform terminal inspections on damaged freight being returned

to the shipper.

o Pull customer files on the computer system for review.

o Perform entries and report on various shipper accounts.

o Answer calls from customers or other service centers requesting

status of freight.

Employment History

OFFICE DEPOT CORPORATE HEADQUARTERS - Boca Raton, FL 33496

Senior Transportation Analyst, 2014 to Current

OFFICE DEPOT CORPORATE HEADQUARTERS - Boca Raton, FL 33496

Transportation Routing Analyst, 2013 to 2014

OFFICE DEPOT CORPORATE HEADQUARTERS - Boca Raton, FL 33496

Inbound Appointment Scheduler, 2011 to 2013

YRC (fORMERLY YELLOW tRANSPORTATION) - Owatonna, MN 55060

Terminal Support Assistant I - III, 2002 to 2011

consolidated freightways - Mason City, IA 50401

Customer Service/Billing Clerk, 1997 to 2002

Education

FLORIDA ATLANTIC UNIVERSITY - Boca Raton, FL

FAU Certificate for Professional in Supply Chain Management Course,

2013

Hamilton College - Mason City, IA

General Office/Receptionist Diploma, 1996 GPA: 3.57

Albert Lea Senior High school - Albert Lea, MN

High School Diploma, 1995 GPA: 3.50

Contact this candidate