Customer Service Accounting Assistant

Ricardo J. Rodriguez Flores

Phone: 786-***-****

E-mail: ******@*****.***

[pic]

Accounting clerk / Bookkeeper / Interpreter

Professional with expertise in bank statement reconciliation, accounts

payable and general ledger entries. Experienced in State and Federal tax

returns. Effectively analyze situations and provide innovative solutions

with automated office functions systems to enhance productivity and

maximize financial control. Excellent communication skills with strong

attention to detail and the ability to perform task accurately in a fast

paced environment.

[pic]

Employment

[pic]

Utility Galley / Assistant cook

Sep 2014 - Present

Norwegian Cruise Line . Honolulu, HI

Cruise line of choice, with more than 12 vessels traveling around the

globe.

. Proper cleaning of galley utensils and areas.

. Accountability of supplies.

. Follow FDA standards on cleaning.

. Prep fruits, vegetables and sandwiches.

Customer Service Representative / Tele-interpreter Aug 2012

- Dec 2013

Aon Hewitt . San Juan, PR

Global leader in risk management, brokerage, insurance, consulting and

service in human resources.

. In-call interpreter from Spanish to English and vice versa, handling

more than 60 calls

per day.

. Manage benefits packages as in Health and life insurance for various

contracted

companies.

. Analyze account balances to deliver on-time payable amount by

beneficiary.

Accounting Assistant Jun 2007 - Jan 2011

Office of Court Administration . San Juan, PR

Puerto Rico Judicial Branch main offices

. Reconcile accounts of more than $700M on internal and bank software.

. Investigate more than 5,000 cases a year, to award amounts to the

correct beneficiaries.

. Make over 300 checks a month and keep track of them to assure

accountability.

. Attend customer calls to remit checks to beneficiaries by analyzing

information given

and from internal systems.

. Track and Report annual payable and paid amounts to beneficiaries.

. Collaborate with supervisory tasks to assure job and timely

accuracy.

. Perform other clerical duties assigned by supervisor.

Accounting Assistant

Puerto Rico Tax . Guayama, PR Feb 2007 - Jun

2007

Tax preparation office with more than 100,000 customers and $5M net income.

. Responsible for preparing individual and corporate tax returns.

(State and Federal)

. Inform clients on the required tax documents needed to be submitted

with the form.

. Provide support in handling tax issues and educate clients on tax

laws.

. Interview clients to obtain information about expenses, allowances

and taxable income.

[pic]

Education & Skills

[pic]

Associates in Accounting, GPA 3.7, Technological Institute of Puerto Rico

Guayama, PR, 2007

Professional Training: Peachtree and State and Federal tax preparation.

Peachtree . PRSoft . QuickBooks . Word . Excel . Power Point . Outlooks

[pic]

References

[pic]

Available upon request.

Contact this candidate