Customer Service Sales

MARIANA PRUTEANU

Dubai – United Arab Emirates

Mob: +971-**-***-**** Email: ***************@*****.***

PERSONAL INFORMATION

Nationality: Moldavian

Marital Status: Single

April, 02nd 1981, Moldova

Date and Place of birth:

Languages: English – Fluent Russian – Fluent Romanian – Fluent

Driving License: UAE driving license – Light Vehicle

CAREER OBJECTIVE

Securing a responsible career opportunity, where I can fully utilize and expand my expertise,

knowledge and skills, while making a significant contribution to the success of the

organization.

PROFESSIONAL EXPERIENCE

Jumbo Electronics Ltd May 2013 to Present

Mall of the Emirates, Dubai – UAE

Sales Representative

• Perform presentations and demonstrations of products

• Provide the highest level of customer service to all families and parties throughout the

sales process

• Develop effective proposals and quotations

• Meet sales targets and report sales trends to manager.

• Meet personal sales goals by employing workable sales strategies

• Develop and maintain sales materials and current product knowledge.

• Check inventory to ensure product is in stock.

• Collect and research information needed to identify and resolve problematic

situations.

• Discuss warranties and replacement parts.

Global Comptehno Ltd Jan 2005 – Jan 2013

Kishinau – Moldova

Bookkeeper and Customer Sales Representative

• Help customers with enquires – provide advice, styling tips and product knowledge.

• Practice good customer handling and selling techniques to all the products on sales.

• Resolve customer disputes and provided a high standard of customer service.

• Keeping and recording all the inventory items on an up-to-date basis.

• Answer telephone or written on-line inquiries customers regarding questions and

issues concerning company services.

• Fix appointments, make necessary arrangements for meeting and ensure availability

of appropriate personnel’s for the meet as per schedules time and place.

• In charge for preparing report for daily basis and all duties assigned by my manager,

receive, sort and distribute incoming and outgoing faxes and email.

Receives and receipts a variety of payments and other cash related transactions;

•

verifies and posts to appropriate accounts.

Maintained proper records of incoming and outgoing correspondence; filled

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documents and letters in a systematic manner; and kept all assigned files up-to-date.

Manage all the administrative duties efficiently including correspondence, office

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communication and personnel matters.

Manage the routine office management functions, deal with clients and visitors and

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maintain corporate relations.

Provide support to the management on executive level.

•

NVIV – Protectie Ltd Sep 2003 – Dec 2005

Kishinau – Moldova

Bookkeeper

• Assisted the clients in budget preparation by managing accounts related to trade and

purchase

• Documented all the entries of the firm in journals and ledger for the accounting year

• Documented and kept a check on the departmental spending and prepared budget

accordingly

• Managed all the transactions of the business firm with several outside parties, even

banks in the form of reconciliation statements

• Maintained records of accounts payables and receivables on behalf of the firm that in

turn assists the payroll department in distribution of salary

• Prepared accounts and forecasts on demand by the clients to be presented in the

annual budget meetings

• Assisted the employees working in the firm to understand their salary break up

• Prepared analysis reports using different statistical tools such as time series analysis

and time graphs, to understand the current market trends

• Answer phones and respond to customer requests.

• Sell product and place customer orders in computer system.

• Provide customers calls to appropriate staff.

• Identify, research, and resolve customer issues using the computer system.

• Follow-up on customer inquires not immediately resolved.

• Complete call logs and reports.

• Research billing issues.

• Recognize, document and alert the supervisor of trends in customer calls.

STRENGHTS

a) Arranging Appointments-Office Coordination Skills.

b) Document Control, Filing and Data Archiving.

c) Organization and prioritization skills.

d) Customer Service Support & Relationship Skills.

e) Organizational skills and customer service orientation

f) Business or self Correspondence Skills.

g) Proficiency in Word Processing & Typing.

h) Highly flexible, with strong presentation skills

i) Speedy calculations with good accuracy

j) Assertive and enthusiastic, ability to convince within a given timeframe.

k) Attentive to client needs.

l) Multi-tasking and adaptable

ACADEMIC QUALIFICATION

Academy of Economic Studies of Moldova – Finance and Insurance 1999 – 2003

High School, (Orhei – Moldova)

PERSONAL ATTRIBUTES

a) Dedicated, self – disciplined, hardworking, determined.

b) Organized, accurate and detail-oriented.

c) Learning and excellent research abilities accentuated by long concentration span.

d) Good listener, unusual social ease with a good sense of humor.

e) Helpful without being asked.

f) Enjoy working with people – build strong relationships easily.

g) Quick learner.

h) Flexible and adaptable to changes.

HOBBIES & INTERESTS

Travel Social Activities Internet-news Reading Listening to music and create my

personal playlist Dance Fitness Fashion

References available upon request

Contact this candidate