Experienced person with Interpersonal skill and Great leadership.

Professional Profile

* Experienced and Result-oriented Person who possesses extensive

experience in Sales, Customer Service and Marketing

* Great leadership, strong analytical, problem solving, organizational,

interpersonal and superior administrative skills, coupled with the

ability to focus on attention on assigning task to work independently

with little supervision

* Ability to work under stressful situations in a fast-paced environment;

demonstrated pro-active skills in handling complex matters

* Working knowledge of computer applications such as Microsoft Word and

Excel, PowerPoint including internet and email usage

Canadian Employment History

Sr Customer Service Representative

March 2015 - Present

SDI Marketing. Winnipeg, Canada

. Recommends potential products (PC Financial Credit Card) services at

Superstore and ensure customer leaves happy from store.

. Attracts potential customers by answering product and service

questions; suggesting information about other products and services.

. Meeting daily targets and submit reports end of the day.

. Providing Training to new CSR if required.

Team Lead

October 2014 - Feb 2015

JWResearch Ltd. Winnipeg, Canada

. Trained staff by reviewing and revising orientation of products and

sales training materials.

. Promote sales by demonstrating products (Credit Cards) to customers.

. Prepare reports by collecting, analyzing, and summarizing information.

. Contribute to team efforts by accomplishing related results as needed.

. Create schedules to ensure adequate and efficient staffing at all

times.

. Motivate staff and maintain a positive work environment.

Related Employment History

Business Development Manager November 2006 - April 2014

Max Life Insurance Co ltd.

Vadodara, Gujarat, India

. Developed and submitted a monthly sales strategy plan to achieve Sales

objectives every month. Advised to clients depends on their financial

needs with promotional activities to increase life insurance sales.

. Prepared, coordinate and make presentations for client meetings, group

companies and conferences. Responded to client calls promptly and

provided a high level of service. Effective execution of the sales

process and sales cycle with insurance advisors.

. Established contact and builds relationships with targeted

intermediaries through planned sales activities to promoted and sell

products and services. Developed and maintains ongoing business

relationships with organizations, distributors and associations within

the territory.

. Provided feedback to contribute to the development of new products and

services and ongoing initiatives. Solves, in collaboration with

internal stakeholders and Clients, any escalated issues that could

have an effect on client retention and business growth.

Sales Manager

January 1998 - October 2006

Credit Sources

Vadodara, Gujarat, India

. Compiled records of deposits, withdrawals, loan and mortgage payments,

cheques and purchase, sale and exchange of securities, Monitor

customer preferences to determine focus of sales efforts. Answer

inquiries and provide information on insurance products, policies and

services

. Reviewed operational records and reports to project sales and

determine profitability. Sales progressing deals to completion and

dealing with difficult customers on behalf of team.

. Produced weekly reporting statistics. Selling our company services to

generate new and repeat business selling mortgage loan, auto loans,

personal loans within existing customer in assign territories.

. Processed loan and mortgage applications, loan and mortgage payments,

retirement savings plan applications, term deposits, drafts and money

orders.

. Answered inquiries and provide information on banking products,

policies and services. Processed enrolments, cancellations, claims

transactions, policy changes and premium payments

. Reviewed insurance applications and verify insurance coverage,

premiums paid and other insurance information. Calculated insurance

premiums, pension benefits and annuity payments. Compiled and maintain

claims data, rates and insurance data and records.

Education Background

Diploma in Mechanical Engineering January 2001 - November 2003

Gujarat University Gujarat, India

Related Training and Certificates

Profitable Management Workshop November 2013

Life Insurance Market Research Association

Professional Agency Developer June 2012

Kinder Brothers Incorporated

Six Sigma (Yellow Belt) September 2008

Max Life Insurance Company Limited

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