Customer Service Sales
Resume:
Syed.M.Bokhari
Stafford, Tx 77477,
E Mail : *********.*********@*****.***
OBJECTIVE :
Seeking a position in Sales and Marketing/Customer Service where my extensive experience
will be further developed and utilized.
EXPERIENCE :
Trans World Services, Houston, TX
2010 present
Trans World Services
2010 present
Sales Development Manager/Customer Service
Performed market research surveys amongst client base to seek feedback on sales techniques,
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follow up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies
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and procedures. Successfully handled all public relations issues.
Responsible for the recruitment and training of customer service representatives.
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Managed the needs/requirements of high revenue commercial accounts through extensive follow
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up procedures.
Successful account retention record of 98%.
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Responsible for the supervision of a staff of twenty eight people within the customer
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service department.
Provided support to the sales team, ensuring all sales and service objectives were met.
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Responsible for customer service in the digital equipment division, duties included answering
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customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new
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systems.
Assisted in the development of new policies and procedures.
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Assisted in the training of new customer service representatives and associates.
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Performed market research surveys on customer needs and requirements.
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Prepared weekly sales reports for the sales team and sales management.
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Generated repeat business through successful client follow up.
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H.A.SHAH & SONS,ISLAMABAD,PAKISTAN/UAE/SINGAPORE
1990 1993 & 2006 2010
www.hashah.com
H.A.SHAH & SONS,ISLAMABAD,PAKISTAN/UAE/SINGAPORE
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Responsible for customer service in the Laboratory equipment division (chemical field), duties
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included worked with customer enquiries, problem solving and providing detailed information on
new products. Major clients were Pharmaceutical industries, hospital labs, petroleum industries.
Worked with new customers in the development of new accounts and the implementation of new
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systems.
. Imported and Exported chemicals from overseas, based on customer demands,
Negotiated deal with overseas companies.
. Received new products trainings from overseas from Singapore, Switzerland, Malaysia,
Germany. (METROHM, AGILENT TECHNOLOGIES, EPPENDORF )
EDUCATION :
University of Houston Down Town, Houston, Tx
Bachelors Degree In College of Business Administration (computer Information System)
Associates Degree : Houston Community college.
High School Diploma
COMPUTERSKILLS :
Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
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Microsoft Windows XP
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Microsoft Office XP Professional
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• Cobol,Linux/Unix Windows 9x/NT/2000/XP Oracle FoxPro DBase II
• C C C++ BASIC MS Office MS-Power Point, MS Excel
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