Service Management

CURRICULUM VITAE

Deeraj Pal

Address: H.NO *** KarterPuriVillage

Sector 23A PalamViharGurgoan Haryana (INDIA)

E.MailID :******.***@*****.***

Mobile NO : +91-981*******, +91-958*******

Carrier Objective:

To be a part of the professional team to achieve organizational goal and to develop my knowledge that

would help me to expose my talent. To work in a globally competitive environment on a challenging

assignment that shall yield twin benefits of the job satisfaction and a steady growth.

ACADMIC RECORD:

• Graduation

• Heigher Secondary

• Matriculation

COMPUTER SKILL:

• Operating system

Window-\2000\XP\2007\2010

• Computer Hardware, Installation, Maintenance, Troubleshooting.

STRENGTH:

• Positive Approach

• Quick Learner

• Convincing Ability

EXPERIRNCE:

14Month work experiencr in SERCO GLOBAL INDIA

Presently working in TrucksFirst Service Pvt. LTD as a operation Executive

Work Discription:

• Customer Dealing and Convincing.

• Making Outbond B2B calls.

• Work Force Management skill.

• Maintaining Daily Reports for the 5Process and share with the Client.

Coca-Cola (Inbound)

o

Georgia (Inbound)

o

ICICI Fast Tag Service (Inbound)

o

Toshiba (Outbound)

o

Kitchen Aid (Inbound)

o

• Maintaining Weekly Report for the same and share with the Client.

• Maintaining Monthly Report for the same and share with the Client.

• Maintaining Agent wise Reports.

• Maintaining MBRReport.

• Knowledge of Ticket Tress.

• Knowledge of GITRS.

• Continuously working experience on MS.Office, Power Point, Out Look.

• Process Management Skill.

• Team Working Skill.

Area of Interested: Offic Clerk,Voice,Non-Voice, MIS, Back Office work, HR Assistant, RTA

Personal Details:

Name : Deeraj Pal

Father’s Name : Mr. Bharat Singh

Date of birth : 05/08/1991

Sex : Male

Nationality : Indian

Languages Known : U.K English, Hindi

DECLARATION:

I hereby that the information furnished above is true to the best of my knowledge.

Place:

Date: (DEERAJ PAL)

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